Senior Analyst, Analytics & Operational Insights

National Grid • Syracuse, NY

7d • Hybrid

About The Position

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business. At National Grid, we aim to create an environment where everyone is welcomed for who they are and where our differences are celebrated. We utilize the insights of our employees that come from all different cultures, backgrounds, and beliefs to better serve our customers and communities. National Grid is hiring a Senior Analyst, Analytics & Operational Insights. This hybrid role can sit in either our Syracuse NY or Albany NY location. Position Summary The Senior Analyst, Pipeline Safety Analytics & Operational Insights supports the Incident Analysis & Corrective Actions (IACA) team through advanced analytics, reporting, continuous improvement, and operational support activities. This role helps drive proactive risk reduction by transforming Pipeline Safety data into actionable insights while supporting incident analysis processes, corrective action effectiveness, and organizational learning initiatives.

Requirements

• 5+ years of experience in data analysis, trend identification, performance reporting, and translating complex information into actionable insights required.
• 2+ years of experience developing dashboards, data visualizations, and reporting solutions using Power BI or similar analytics platforms required.
• Strong written, verbal, presentation, and stakeholder engagement skills.
• Must have the ability to work without a need for current or future visa sponsorship.

Nice To Haves

• Experience supporting operations, safety, compliance, risk management, or a related regulated environment preferred.
• Knowledge of incident investigation methodologies, root cause analysis (e.g., Taproot), corrective action management, or continuous improvement processes preferred.

Responsibilities

• Analyze Pipeline Safety incident, Near Miss, Good Catch, and corrective action data to identify trends, emerging risks, and improvement opportunities.
• Develop and maintain dashboards, reports, and visualizations using Power BI and other reporting tools.
• Lead Good Catch trend analysis, corrective action effectiveness reviews, and performance reporting.
• Support data governance, reporting automation, and AI-enabled process improvements.
• Communicate actionable insights and recommendations to support proactive risk management and operational decision-making.
• Facilitate and support Incident Analyses and root cause investigations using Taproot and other approved methodologies.
• Support identification of causal factors, root causes, recurring trends, and opportunities for risk reduction.
• Partner with Operations and Pipeline Safety stakeholders to support implementation and spread of lessons learned and corrective actions.
• Provide analytical and operational support for strategic initiatives, regulatory readiness activities, and special projects.

Benefits

• This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed