Senior Airport Services Agent- DFW

Qatar Airways • Dallas, TX

13h • Onsite

About The Position

We are currently recruiting for a Senior Airport Services Agent in Dallas, (DFW). You will be responsible for providing quality service to passengers in respect to check-in, boarding, special services, lounges, and baggage services as per QR’s commercial and safety standards and procedures ensuring passengers and their baggage are handled in a consistent manner.

Requirements

• Job related experience in customer service
• At least 1 year of experience in Airport Operations of a leading airline
• High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment.
• You must be willing to work shifts.
• High school diploma or equivalent.
• You must be authorized to work lawfully in the US. This position is not eligible for visa sponsorship.

Nice To Haves

• DCS experience and knowledge of ticketing is an advantage for this job.
• Very good knowledge of Amadeus is strongly preferred.

Responsibilities

• Constant liaison with Check-in, transfer desk, and other related areas for the smooth acceptance of passenger.
• Liaises with check-in, transfer desk, and support Airport Services Supervisor in all areas.
• Escort and direct Arriving/departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding gates etc.
• Assist duty officer to handle company material and records.
• Liaison with GHA for quick processing of hotel and transfer passengers.
• Work with GHA and ensure smooth passenger handling.
• Assist passengers in regard to entry requirements, visas, residence permits etc.
• Ensure passengers are assisted smoothly through airport facilities.
• Performs other related duties, as assigned, for the purposes of ensuring the efficient and effective function of the work unit.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED