Senior AI Solutions Engineer

Snapsheet • Chicago, IL

5d • $95,000 - $125,000 • Remote

About The Position

As a Solutions Architect at Snapsheet, you are a hybrid powerhouse: a technical builder, a strategic support for our customers, and a dedicated product liaison. You will be completely immersed in our Claim Platform, architecting end-to-end solutions that utilize our core infrastructure—with a heavy emphasis on our cutting-edge AI capabilities. You understand the unique operational challenges of P&C insurance and will leverage our custom AI Agents, workflow automation engine, and open architecture to make adjusters' lives simpler and claims processing faster. Equally, you will act as a trusted advisor and the "glue" between Snapsheet and our clients. Meeting with customers weekly, you will extract business needs, unblock AI configuration and prompting challenges, and collaborate on bespoke solutions. As the vital link between our customers, engineering, and support teams, you will champion feature requests and ensure we are always delivering best-in-class, AI-driven outcomes that transform the end-to-end claims process.

Requirements

• Bachelor's Degree in a relevant field.
• 3-5+ years of relevant experience working for or with P&C claim organizations.
• Strong understanding of P&C claims processes from an operational level.
• Experience in a B2B client-facing or account management role, taking a consultative approach to client success.
• Highly technical aptitude with a deep curiosity for AI, Large Language Models (LLMs), and workflow automation.
• Proven ability to act as a bridge between highly technical engineering teams and non-technical stakeholders.
• Critical thinker, self-starter, and highly organized in managing multiple priorities simultaneously.
• Excellent written and verbal communication skills.

Nice To Haves

• Hands-on experience implementing AI solutions within insurance or claims operational environments.
• Direct experience with AI prompting, configuring system prompts, and managing context windows.
• Experience configuring SaaS platforms, complex workflow engines, or CRM architectures.

Responsibilities

• Design, prompt, and configure custom AI Agents to seamlessly integrate into the claims process. This includes co-pilot for adjuster guidance, Photos & Documents analysis (data extraction, summarization, automation), and designing code-less AI Agent workflows.
• Proactively develop the industry’s best operational flows, utilizing Snapsheet’s Claim Platform and the most advanced AI and automation tools, developing objective metrics to show impact and ROI, and help customers adopt these new processes across their organizations.
• Serve in a strategic, account management style capacity, leading weekly client meetings to understand operational pain points, desired outcomes, and roadmap priorities.
• Proactively unblock customer bottlenecks related to AI configurations, prompting techniques, and system parameters (e.g., model settings, context window data).
• Act as the primary conduit between the client, engineering, and support teams. Translate customer needs into actionable feature requests and serve as the first line of technical support for the engineering team.
• Make expert recommendations on system configurations and AI utilization to drive value, automation, and efficiency for the customer's claims organization.
• Provide internal feedback on existing AI features and actively contribute to the design and implementation of new capabilities.

Benefits

• Remote working environment
• Flexible PTO policy
• Casual dress code
• Mentorship programs
• 1-on-1 management
• Promote when ready culture
• Quarterly internal promotion opportunities
• Goal setting sessions
• Celebrations just because
• Yearly in-person and remote events
• Snapsheet Swag
• Employee Resource Groups
• Two robust medical plans through Blue Cross Blue Shield
• HSA contributions when enrolled in high-deductible health plan
• Two dental plans
• One vision plan
• Company-paid Short Term Disability, Long Term Disability, and Life Insurance
• Voluntary benefits like Accident Insurance, Hospital Indemnity, Critical Illness, and Legal Assistance
• 401(k) with a 4% company match
• Employee Assistance Program (EAP) with 6 sessions per life incident
• 7.5 company-observed holidays
• In-person connection points throughout the year including our annual Summit and Roadshows
• Snapsheet swag SWAG and surprise mailers
• Career growth opportunities
• Learning opportunities
• Health and wellness campaigns

What This Job Offers

• Job Type: Full-time
• Career Level: Senior