Senior AI Solution Consultant

Basware • Chicago, IL

2d • Hybrid

About The Position

The Senior AI Solution Consultant identifies, shapes, and supports the adoption of practical AI solutions that improve business outcomes, delivery efficiency, and user experience for Basware and its customers. Working across Customer Success, Professional Services, Product, Sales, and other stakeholders, the role translates business needs into scalable AI use cases, supports solution discovery and enablement, and helps ensure that AI initiatives are practical, responsible, and aligned with strategic priorities.

Requirements

• Identifies and prioritizes AI use cases that support customer and business value.
• Builds stakeholder alignment on AI opportunities, solution direction, and adoption priorities.
• Creates reusable AI approaches, playbooks, and enablement materials that support scalable delivery.
• Demonstrates measurable value through improved outcomes, efficiency, adoption, and continuous improvement.

Responsibilities

• Identify and assess customer and business opportunities where AI can improve efficiency, quality, scalability, or user experience.
• Translate business requirements and customer challenges into practical AI use cases, solution concepts, and delivery recommendations.
• Partner with Customer Success, Professional Services, Product, Sales, and other stakeholders to design and embed AI-enabled solutions into customer journeys and service delivery models.
• Support the development of reusable AI approaches, playbooks, materials, and best practices that can scale across teams, regions, and customer engagements.
• Facilitate stakeholder discussions, workshops, and enablement activities to support AI adoption, capability building, and alignment on priorities.
• Contribute to solution validation, testing, and continuous improvement by gathering feedback, measuring impact, and refining approaches based on business and customer outcomes.
• Promote responsible and effective use of AI by considering governance, data quality, security, and change management in solution design and implementation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed