Senior AI Product Owner – VP

Barclays•Jefferson, CO

1d•$155,000 - $200,000•Onsite

About The Position

Embark on a transformative journey as a Senior AI Product Owner – VP. At Barclays, our vision is clear –to redefine the future of banking and help craft innovative solutions. In this role, you will drive the launch and evolution of the Contact Center servicing experience, directly impacting our ability to deliver cutting edge tools to our agents to create seamless, personalized servicing experiences for our customers. This role is central to Barclays’ ambition to modernize and simplify our contact center tools. You’ll be empowered to shape the future of agent and customer experiences, leveraging automation, AI and out of the box capabilities form our strategic toolsets.

Requirements

Be familiar with deploying AI, LLMs and Agentic Agents (Agentic VP), fluency in AI/ML stack, scaling, guardrails
Have experience as a Product Owner prioritizing the backlog, drafting users stories, planning, leading, organizing, controlling and motivating scrum teams
Demonstrate a customer-centric mindset, familiar with journey mapping, identifying pain-points, channel experience, personalization strategies
Demonstrated experience representing senior level stakeholders and managing development teams through complex and long-term changes
Have experience building and iterating on product roadmaps and building business cases to inform decisions and optimize product performance.
Experience operating in a contact center setting or a credit card setting
Experience with one or more of the following technologies or channels: Web, Apps, Salesforce, Pega, AWS Connect, Chat, IVR
An outcome-based mindset that is defining OKRs, KPIs for customer success metrics
Continuously gather feedback from customers and end-users to understand their pain points and ensure that the product meets their needs and improves their overall experience.
You may be assessed on the key critical skills relevant for success in this role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills.

Responsibilities

Ensure that the product & its features are aligned with broader objectives, driving value and contributing to the organization’s overall strategy.
Utilisation of market research, analysis of customer feedback and monitoring of industry trends to identify new products, features or enhancements.
Clearly articulate the product vision and goals to the delivery teams, ensuring they understand, align and are inspired to deliver the business value and purpose of each feature or user story.
Write clear, concise user stories with detailed acceptance criteria, refining them as needed to ensure the development team has all the necessary information to implement features successfully.
Participate in key Agile events such as sprint planning, daily stand-ups, sprint reviews, and retrospectives to keep the team aligned and focused on delivering the product backlog.
Responsible for creating, maintaining, and prioritising the product backlog, ensuring the highest value features are delivered first, based on business needs, customer requirements and organisational impacts, balancing risk migration and future proofing against the product strategy.
Continuously gather feedback from customers and end-users to understand their pain points and ensure that the product meets their needs and improves their overall experience.
Review and accept or reject work completed by the development team during sprints, ensuring that all delivered features meet the agreed-upon acceptance criteria and deliver business value.
Work closely with stakeholders (e.g., customers, business leaders, and marketing teams) to gather requirements, define product goals, and ensure that the product vision aligns with business objectives.
Regularly assess product performance using KPIs and customer feedback, adjusting the product backlog and roadmap to improve functionality and meet evolving customer needs.
Manage on-going readiness and 'run' activities of live products including monitoring, governance and approvals.
Managing risk, including identification of potential risks, development of strategies to resolve or mitigate and escalate as necessary those risks, and alignment between the product management and control functions.
Contribute or set strategy, drive requirements and make recommendations for change.
Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures.
If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes.
They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard.
The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction.
They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments.
They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions.
Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
Manage and mitigate risks through assessment, in support of the control and governance agenda.
Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives.
In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
Adopt and include the outcomes of extensive research in problem solving processes.
Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right.
They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.