Senior AI Operations Engineer

Justworks • New York, NY

2d

About The Position

As a Senior AI Operations Engineer, you are a forward-thinking technologist who bridges the worlds of infrastructure, automation, and artificial intelligence. You thrive in dynamic, data-rich environments and bring a disciplined, service-oriented mindset to scaling AI systems and automations across Justworks. You understand how to operationalize machine learning and generative AI technologies responsibly and effectively, driving measurable business value while maintaining our commitment to reliability, security, and transparency.
You are a proactive problem-solver and trusted technical partner to Digital Security, Data and Analytics, and Engineering stakeholders. You excel at designing, implementing, and maintaining AI-driven workflows that enhance productivity, automate support processes, and integrate seamlessly into our enterprise systems. Your curiosity drives continuous learning, and your expertise enables you to mentor others in emerging AI operations practices.

Requirements

• 5+ years of experience in IT Systems Engineering, DevOps, or AI/ML Operations.
• Hands-on experience with AI workflow orchestration tools (e.g., LangChain, Airflow, Prefect, or similar).
• Proficiency in Python, API integrations, and automation scripting for systems and service management.
• Experience managing LLM-based or ML-powered applications in production environments.
• Knowledge of Okta, Atlassian, and SaaS automation platforms (e.g., BetterCloud, Torq, Zapier for Enterprise, or similar).
• Familiarity with cloud environments (AWS, Azure, GCP) and CI/CD best practices.
• Experience building secure and auditable automations aligned with compliance and governance standards.
• Proven record of mentorship, technical leadership, and cross-functional collaboration.
• Passion for continuous learning in AI and automation, with a strong sense of accountability for outcomes.

Responsibilities

• Architect, deploy, and manage AI infrastructure, workflows, and automations that power IT and internal operations.
• Develop, monitor, and optimize AI models and pipelines used for IT support automation, knowledge retrieval, and internal tooling.
• Partner with IT Systems, Data Engineering, and Security teams to ensure responsible, compliant, and ethical AI deployment.
• Integrate AI and automation tools into Justworks’ SaaS ecosystem — including Okta, Slack, Atlassian, and other enterprise platforms.
• Define and maintain standard operating procedures for AI workflows, including monitoring, model retraining, and incident response.
• Collaborate with cross-functional teams to assess opportunities for automation using LLMs, RPA, and AI service APIs.
• Serve as a subject matter expert and mentor on AI operations practices, guiding the IT team through adoption and experimentation.
• Contribute to internal documentation, training, and governance frameworks for AI systems across the organization.
• Stay current with emerging AI operations technologies, frameworks, and best practices — sharing insights to strengthen our IT capabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees