Senior AI/ML Engineer

Fidelity • Covington, KY

1d

About The Position

As a member of Fidelity’s Cognitive Computing Platform AI/ML Engineering platform team, the Senior AI/ML Engineer helps create and support a platform that enables customers to interact with Fidelity in natural language across relevant channels. The role architects solutions and leads teams implementing them at enterprise scale across Fidelity’s businesses, creating intuitive and engaging conversational experiences that help customers manage their finances and make confident choices.

The position sets architecture direction for omnichannel experiences using novel technologies, implements scalable solutions in a Scrum team, and works across an empowered organization to support multiple business units. It also promotes quality and sustainability through automation and coaches team members toward organizational goals.

Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Onsite expectations vary by role and location and may evolve. This transition does not apply to fully remote roles. Fidelity will not provide immigration sponsorship for this position.

Requirements

• Demonstrated hands-on experience with the software development and delivery cycle, as well as experience leading teams implementing solutions.
• Experience architecting large-scale systems.
• Experience with cloud technologies, including Docker, Kubernetes, AWS, Azure, or GCP.
• Experience with Node.js or Python.
• Experience with REST APIs.
• Experience building and evaluating natural language processing-related machine learning models.
• Experience with MLOps for automating machine learning model service refresh cycles.
• Experience integrating machine learning model services with existing runtime conversation-handling systems.
• Advanced education in a computer science- or data science-related field, or equivalent experience.
• Relevant experience working in the financial services industry focused on IT solutions.
• Ability to lead teams from conception to production.
• Ability to synthesize business needs into scalable technology solutions and work across organizations to preserve good outcomes.
• Ability to operate in a polyglot development environment.
• Excellent verbal and written communication skills.
• Fidelity will not provide immigration sponsorship for this position.

Nice To Haves

• Desire and aptitude for learning new technologies and approaches.

Responsibilities

• Architect large-scale systems and set architecture direction for omnichannel experiences using novel technologies.
• Lead teams in implementing solutions, from conception to production, for Fidelity’s Cognitive Computing Platform.
• Build and evaluate natural language processing-related machine learning models.
• Automate machine learning model service refresh cycles using MLOps practices.
• Integrate machine learning model services with existing runtime conversation-handling systems.
• Implement scalable solutions on a Scrum team that benefit multiple business units.
• Work across organizations to achieve effective outcomes.
• Promote a developer culture focused on quality and sustainability through automation.
• Coach team members to help achieve organizational goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior