Senior AI / ML Engineer (Python)

ITTConnect • Charlotte, NC

1d • Onsite

About The Position

ITTConnect is seeking an experienced Senior AI / ML Engineer (Python) to work for a client that is a global leader in consulting, digital transformation, technology and engineering services present in nearly 50 countries. The end client is in the telecom industry. This role will drive architecture, best practices, and innovation across voice AI systems, focusing on designing scalable LLM and NLP solutions for high-volume customer interactions.

Requirements

• 12+ years of experience in AI / ML
• Strong proficiency in Python
• Proven expertise in NLP, including: Text classification, Clustering
• Strong experience in data analysis using SQL
• Hands-on experience with LLMs: Prompt engineering, Evaluation frameworks, Retrieval-Augmented Generation (RAG)

Nice To Haves

• Experience with Agentic AI and multi-agent orchestration
• Experience with LLMOps / MLOps in production environments
• Cloud Experience

Responsibilities

• Architect and develop AI-driven IVR and conversational systems using Python
• Build NLP models for text classification and clustering to support intent detection and call routing
• Perform data analysis using SQL
• Design and deploy LLM workflows (prompt engineering, RAG, evaluation) for voice and chat use cases
• Lead development of Agentic AI workflows for multi-step customer interactions
• Establish LLMOps best practices, including monitoring, evaluation, and lifecycle management
• Partner with IVR platform, speech engineering, and product teams
• Mentor offshore and junior AI engineers

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed