Senior AI Engineer

Symbiotic Digital•Unorganized North Algoma, ON

3d•Onsite

About The Position

We are seeking a Senior AI Engineer to design, develop, and support advanced AI, Generative AI, and Conversational AI solutions. This role focuses on delivering scalable, secure, and efficient AI-powered customer engagement solutions, including conversational IVR systems, virtual assistants, and AI agents. The ideal candidate will bring strong experience in cloud-based AI technologies, particularly within AWS environments, and a proven ability to build enterprise-grade AI systems.

Requirements

5+ years of experience building AI/ML solutions
Hands-on experience with Generative AI and LLM-based applications in enterprise environments
Experience developing AI agents and implementing RAG architectures
Experience working with modern foundation models (e.g., GPT, Claude, Gemini, Llama, or similar)
Experience evaluating, selecting, and optimizing AI technologies
Experience with AI model monitoring, evaluation, and tuning
Understanding of Responsible AI practices and governance
5+ years of experience implementing contact centre solutions
Strong experience building conversational AI, IVR, and virtual assistants
Experience designing conversational flows, routing logic, and customer journeys
Knowledge of speech analytics, sentiment analysis, and customer interaction optimization
Experience working with reporting, analytics, and operational metrics
Experience designing and optimizing prompts for AI systems
Experience implementing guardrails, safety controls, and response validation
Experience working with AI orchestration, tool-calling, and integrations
Experience integrating AI systems with enterprise applications and APIs
Strong experience with AWS cloud services (e.g., Lambda, API Gateway, DynamoDB, S3, IAM)
Experience developing REST APIs, microservices, and event-driven systems
Experience with CI/CD pipelines and DevOps practices
Familiarity with Infrastructure as Code and automation tools
Strong programming skills in Python
Experience with JavaScript and Node.js
Experience working with SQL and NoSQL databases
Experience with version control and DevOps tools (Git, Jenkins, etc.)
Experience building secure, scalable cloud-native applications
8+ years in software development and system integration
Experience in API design, testing, troubleshooting, and performance optimization
Experience working in Agile environments
Strong documentation and stakeholder collaboration experience
AI/ML solution development (5+ years)
Generative AI and LLM implementation
Conversational AI / IVR / contact centre systems
Cloud-based AI solution development (AWS)
Prompt engineering and AI agent design
Python and backend development

Nice To Haves

Exposure to multi-cloud AI platforms (Azure AI, Google AI, etc.) is an asset
Experience working in government or highly regulated environments
Knowledge of public sector methodologies, architecture frameworks, and standards
Experience supporting large-scale digital transformation initiatives
Previous public sector or provincial government experience

Responsibilities

Develop, configure, implement, and support AI, Generative AI, and Conversational AI solutions aligned with business and technical requirements
Design and build AI-powered IVR systems, virtual assistants, voicebots, AI agents, and self-service capabilities
Create and maintain integrations between AI platforms, contact centre technologies, enterprise systems, APIs, and cloud services
Design and optimize prompt engineering frameworks, templates, orchestration logic, and AI guardrails
Build and support AI agents using Large Language Models (LLMs), Retrieval Augmented Generation (RAG), and orchestration frameworks
Configure and develop conversational bots, including intent modeling, slot management, and conversational flows
Collaborate with technical teams, stakeholders, and business units to deliver scalable AI solutions
Produce technical designs, documentation, deployment procedures, and support materials
Participate in testing, troubleshooting, deployment, and ongoing improvements
Ensure adherence to security, privacy, accessibility, and Responsible AI standards