Senior AI Engineer

CVS Health•Work At Home-Connecticut, CT

8d•$92,700 - $203,940

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Ensures efficient and effective development, deployment, and support of Artificial Intelligence (AI) solutions by planning and designing AI-enabled experiences, collaborating with stakeholders, and staying updated with industry trends. Contributes to improved quality, faster delivery, enhanced productivity, and member engagement by developing and maintaining conversational AI and voice automation solutions, creating robust and reusable integrations, monitoring production performance, and integrating AI capabilities into existing technology environments.

Requirements

5-7 years work experience
Adept at problem solving and decision making skills
Adept at collaboration and teamwork
Adept at growth mindset (agility and developing yourself and others) skills
Adept at execution and delivery (planning, delivering, and supporting) skills
Experience developing, implementing, supporting, or maintaining enterprise technology solutions
Experience integrating applications, systems, APIs, or platforms in a complex technology environment
Experience supporting production applications and resolving operational issues

Nice To Haves

Experience with conversational AI, virtual assistant, chatbot, voice automation, or related AI technologies preferred.
Experience with AI platforms such as Kore.ai or similar enterprise AI technologies preferred.
Experience with Generative AI, large language models (LLMs), prompt design, and AI orchestration preferred.
Experience with speech, transcription, natural language processing, or voice technologies preferred.
Experience with AI monitoring, observability, testing, or performance measurement preferred.
Experience within healthcare, Medicare, member engagement, provider engagement, or regulated industries preferred.
Experience with cloud-based technology platforms and AI solution deployments preferred.

Responsibilities

Assists in the management of Artificial Intelligence (AI) initiatives by setting technical goals, providing guidance, and ensuring effective delivery and support in order to maintain and innovate new artificial intelligence solutions for the organization.
Implements processes to identify areas where AI, including conversational AI and voice AI, can be leveraged to improve healthcare processes, enhance member and provider experiences, and optimize operations.
Supports AI projects from conception to completion, ensuring adherence to timelines, budgets, quality standards, organizational priorities, and business objectives.
Analyzes requirements, assesses feasibility, and proposes AI solutions, conversational experiences, prompts, and platform capabilities in order to address new initiative challenges effectively.
Collaborates with AI engineers, architects, analysts, and business stakeholders to develop and implement conversational AI, generative AI, and voice AI solutions through configuration, integration, testing, and performance optimization in order to create accurate, reliable, and scalable AI experiences.
Helps establish and implement robust integrations and data pipelines by addressing data privacy and security concerns and maintaining data governance practices in order to ensure the availability and quality of data required for AI projects.
Implements processes for the evaluation, testing, monitoring, and continuous improvement of AI solutions to measure their performance, accuracy, effectiveness, user experience, and business impact.
Collaborates with cross-functional teams through regular, timely communication and technical guidance to ensure delivery of exceptional services, adoption of best practices, and continuous improvement.
Assists in the management of new AI deployments into the organization in order to ensure seamless integration with existing infrastructure, address technical challenges, monitor the performance of deployed AI systems, and provide ongoing production support.
Configures, administers, and supports AI platforms, tools, and environments, including conversational AI technologies, to ensure operational stability, scalability, reliability, and effective release management.
Monitors production AI solutions to identify performance trends, troubleshoot issues, resolve incidents, and maintain system health and availability.
Develops and maintains technical documentation, implementation standards, operational procedures, runbooks, and support materials to enable sustainable delivery and support of AI solutions.
Evaluates emerging AI technologies, platforms, and capabilities and provides recommendations to support innovation and continuous improvement.
Supports organizational AI governance, compliance, security, and responsible AI practices to ensure solutions are deployed and operated in accordance with established standards.