Senior AI Enablement Specialist
About The Position
Gong is seeking a hands-on Senior AI Enablement professional. Sitting within our IT organization, this role is the heartbeat of our internal digital transformation. You will empower our internal teams by bridging the gap between strategic AI innovation and deep technical AI operations. At the innovation level, you will help create high level AI objectives. At the operations level you will ensure that enterprise AI spend is governed, consistent, and scalable. This is an individual contributor role designed for a "scrappy builder" who thrives on turning complexity into streamlined and automated excellence.
Requirements
- You can think as a business strategist (high level objectives) and as a technical builder (familiar with IT operations or the software development life cycle)
- Practical, hands-on experience with the modern AI stack (OpenAI, Gemini, Anthropic, Vector DBs).
- You have a "hands-on-keyboard" mentality. You can take an idea from a stakeholder and turn it into a working agentic workflow without needing external engineering resources.
- Ability to translate complex technical AI patterns into clear business value and ROI for stakeholders.
Nice To Haves
- Experienced with LangChain, or similar agentic frameworks.
- Prompt Flow, Vector Databases, and API integration.
- Ability to build performance and cost-tracking dashboards (SQL, Tableau, etc.).
Responsibilities
- Identify the internal AI use cases that drive the most value
- Build and deploy POCs independently to demonstrate ROI before scaling.
- Coordinate AI project execution across teams (Talent, Support, Sales, Go-To-Market) to ensure critical initiatives move forward.
- Ensure that the enterprise AI stack is delivering maximum value to the business: managing models, performance tuning, token management
- Build consistent AI processes that enable the business to meet its objectives (e.g. prompt libraries, system approvals)
- Build dashboards to track SLAs/SLOs (latency, accuracy, uptime) and monitor usage, cost, and error rates.
Benefits
- Medical, dental, and vision plans
- Wellbeing Fund - flexible wellness stipend
- Mental Health benefits with covered therapy and coaching
- 401(k) program
- Education & learning stipend
- Flexible vacation time
- Paid parental leave
- Company-wide recharge days each quarter
- Work from home stipend
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
