Senior AI & Cyber Defense Specialist

Darktrace

13d

About The Position

Darktrace is seeking an experienced cybersecurity professional to serve as a customer- and partner-facing AI and cyber defense specialist across the Americas. The role combines cyber defense expertise, product knowledge, knowledge transfer, and hands-on engagement across Darktrace’s portfolio. The successful candidate will help customers and partners understand, adopt, and apply Darktrace capabilities to real-world security challenges, translating complex cybersecurity and AI concepts into practical outcomes for diverse audiences across North America, Latin America, and the Caribbean. This is a hands-on individual-contributor position requiring credibility with technical audiences, confidence leading demonstrations, workshops, and structured learning engagements, and comfort supporting a regular schedule of virtual and in-person customer activity. The role also contributes to regional cyber defense initiatives, customer adoption, product feedback, and continuous improvement of technical enablement. Travel of up to 40% throughout the Americas is required, with occasional support for global engagements. Darktrace describes a culture centered on shared outcomes, ownership, urgency, high standards, continuous learning, and its values: Own It, Win as One, Raise Our Bar, and Move First. Learn Fast. The role also supports the company’s high standards of integrity and accountability. Darktrace is an Equal Opportunity Employer and provides reasonable accommodations to qualified individuals with disabilities during the application and interview process.

Requirements

Professional fluency in English and ability to lead technical customer engagements and answer questions confidently with technical and executive audiences.
Professional fluency in at least one of Spanish, Japanese, French, or German.
Ability to engage effectively with customers and partners in multilingual environments across the Americas.
Strong practical knowledge of IT and cybersecurity fundamentals, including enterprise networking, common network protocols, network and endpoint security, cloud environments, identity, email security, threats and vulnerabilities, security monitoring, threat detection, incident response, security operations, and SIEM concepts.
Awareness of AI security concepts, including securing AI systems, protecting AI models and data, identifying AI-related threats, and reducing risks of misuse or manipulation.
Understanding of adversarial attacks, prompt injection, data poisoning, model theft, sensitive-data exposure, and generative AI security risks.
Familiarity with responsible AI, AI governance, human oversight, and safe adoption of AI-enabled technologies.
Ability to explain how AI can support cybersecurity use cases such as threat detection, investigation, prioritization, and response.
Demonstrable experience leading technical workshops, product enablement, customer education, technical training, or comparable knowledge-transfer engagements for professional audiences.
Excellent presentation, facilitation, and communication skills, including the ability to translate complex technical concepts into clear, structured, engaging experiences.
Confidence delivering demonstrations, practical exercises, and scenario-based engagements, including calmly handling difficult questions and technical issues.
Strong organizational skills, including engagement preparation, participant administration, and follow-up.
Ability to work independently while following established content, quality standards, and operational processes.
Willingness to travel up to 40% throughout the Americas and occasionally support global engagements.
Customer-focused, delivery-oriented, dependable, organized, well prepared, collaborative, commercially aware, curious, and committed to continued development of cybersecurity, AI, product, and facilitation expertise.
Calm and pragmatic when handling difficult questions, changing requirements, or technical issues.

Nice To Haves

Previous experience in cybersecurity, security operations, network engineering, technical support, or a related IT role.
Experience working with customers or partners in a cybersecurity, enterprise software, or SaaS organization.
Knowledge of artificial intelligence and machine learning concepts, including how AI systems are developed, deployed, and used in enterprise environments.
Experience with network detection and response, email security, cloud security, endpoint security, operational technology, or incident investigation.
Relevant professional qualifications such as CompTIA Network+, Security+, CySA+, CISSP, SecAI+, ISC2 AI Security, SANS, ISACA, or equivalent AI-focused certifications.
Experience using technical labs, demonstration environments, learning management systems, virtual engagement platforms, or assessment tools.
Experience working with multilingual and cross-cultural audiences across North America, Latin America, and the Caribbean.

Responsibilities

Act as a customer- and partner-facing AI and cyber defense specialist for the Americas region, building confidence in Darktrace’s approach and capabilities.
Lead technical enablement engagements in English and support multilingual audiences, including demonstrations, workshops, practical exercises, scenario-based sessions, and structured product education.
Relate Darktrace capabilities to real-world threats, security operations workflows, incident investigation approaches, and customer environments.
Explain how AI supports cyber defense use cases such as threat detection, investigation, prioritization, and response, and address security considerations associated with enterprise AI adoption.
Support customers, partners, and Darktrace teams in developing the knowledge needed to use Darktrace effectively and achieve operational security outcomes.
Adapt engagements to varying levels of technical maturity and communicate with technical and non-technical stakeholders.
Collaborate with Customer Success, Sales Engineering, Cyber Engineering, Product, and regional teams to support adoption, address knowledge gaps, and share customer insights.
Contribute to the accuracy and continuous improvement of technical enablement materials, demonstrations, practical environments, and learning experiences.
Maintain current knowledge of cybersecurity threats, AI security developments, Darktrace products, and relevant industry practices.
Support regional operational requirements, including engagement preparation, customer follow-up, and coordination across regular virtual and in-person activity.
Support high standards of integrity and accountability.