Senior AI Agent Engineer | Moveworks

ServiceNow•San Francisco, CA

3d•$143,200 - $243,400

About The Position

Own the end-to-end technical relationship with enterprise customers, translating complex business challenges into high-impact AI solutions built on the Moveworks Platform. This customer-facing, field-based role serves as the primary technical point of contact throughout the implementation lifecycle, from solution design through launch. The role involves regular customer engagement and travel of up to 25% of the time. The engineer manages multiple enterprise engagements, designs and builds secure integrations with customer systems, advises customers on Agentic AI roadmaps, and collaborates with internal Engineering and Product teams to improve the platform. The role also involves creating reusable solution templates and sharing knowledge across the team.

Requirements

Experience leveraging or critically considering how to integrate AI into work processes, decision-making, or problem-solving, including through AI tools, workflow automation, AI-driven insights, or exploration of AI's impact.
At least 5 years of experience in a customer-facing technical role such as Solutions Engineer, Customer Success Engineer, Solutions Architect, Implementation Consultant, or Consulting Engineer.
Demonstrated success driving technical adoption with mid-to-large enterprise customers.
Experience designing, building, and launching full-stack workflows and automations using REST APIs, iPaaS tools, or scripting languages such as Python, JavaScript, or Golang.
Willingness and ability to travel up to 25% of the time.
Ability to work across multiple business functions and technical domains.
Strong communication and relationship skills, including the ability to present compelling solution narratives and tailor artifacts to technical and business audiences.
Strong understanding of API-based systems integration and LLM-based systems design, including prompt engineering, context engineering, and data modeling.
Rapid learning ability and strong technical aptitude.
Strong product judgment and focus on delivering excellent end-user experiences.
Ability to work through ambiguity and legacy systems, with a strong sense of accountability to customers and teammates.

Nice To Haves

Familiarity with enterprise platforms such as ServiceNow, Jira Service Desk, Zendesk, Workday, or Okta.
Familiarity with Linux and Windows environments and command-line tools.
Current knowledge of AI tools, frameworks, and agentic design patterns, with thoughtful judgment about applying them to build reliable, scalable solutions.

Responsibilities

Own technical relationships across 5–8 enterprise customer engagements, driving adoption and measurable outcomes throughout the Moveworks implementation lifecycle.
Partner with customers to design and deliver AI solutions that address business challenges using the Moveworks Platform.
Design and build secure, performant integrations between the Moveworks Platform and enterprise systems such as ServiceNow, Workday, Okta, and Jira.
Advise customers on Agentic AI roadmaps and help their teams become capable of operating the platform independently.
Collect customer feedback and identify technical gaps, then work with Engineering and Product teams to influence platform development.
Turn successful customer solutions into reusable templates and share learnings across the team.
Create customer-facing technical and business artifacts, including architecture diagrams, solution proposals, and statements of work.
Travel up to 25% of the time.