Senior Aftersales Specialist

Czinger•Torrance, CA

13d•$115,670 - $183,680•Onsite

About The Position

Czinger Vehicles is redefining the future of automotive design and manufacturing. Founded in 2019, we're pioneering a new era of performance vehicles through revolutionary, proprietary technology that blends human-AI design with sustainable manufacturing. Our flagship 21C hypercar, celebrated as the world’s fastest production vehicle and for its record-setting runs at Goodwood Hill Climb, Circuit of the Americas, and Laguna Seca, showcases the innovation behind over 550 patents in AI-driven generative design, materials, and additive manufacturing. With our three core pillars of dominating performance, iconic design, and revolutionary technology, Czinger is at the intersection of deep technology, consumer products, and high-performance branding. We invite you to join our world-class talent in shaping the future of the automotive industry. Here, you'll be part of a groundbreaking journey that pushes the limits of performance, design, technology, and sustainability. Purpose The Senior Aftersales Specialist serves as the primary technical point of contact for high-end clientele, delivering premium aftersales support with a focus on rapid issue resolution and an exceptional customer experience. This role requires deep technical expertise, advanced troubleshooting skills, and the ability to lead continuous improvement efforts within the aftersales service network. The Senior Aftersales Specialist will work independently to resolve complex issues, define strategic approaches for aftersales service, and influence best practices across the organization. Acting as a key liaison between customers, dealerships, engineering, and sales teams, this role is critical in maintaining brand integrity, customer satisfaction, and technical excellence. The Role Expert Technical Support & Troubleshooting Act as a technical authority for aftersales concerns, providing on-demand, high-level diagnostics and solutions to customers and dealers. Conduct onsite and remote troubleshooting at customer locations, dealerships, and service centers to resolve critical vehicle issues efficiently. Lead root cause analysis and collaborate with engineering and quality teams to drive long-term fixes for recurring issues. Leadership & Strategy · Establish and optimize an aftersales technical support network, ensuring seamless communication and problem resolution. · Define strategic approaches to improve service response time, issue tracking, and resolution effectiveness. · Mentor less-experienced team members and provide training for internal and external stakeholders on technical best practices. · Work cross-functionally to influence continuous product and process improvements, enhancing both vehicle reliability and serviceability. Customer & Dealer Engagement · Serve as the face of the aftersales team for high-end clientele, ensuring a white-glove customer service experience. · Establish dealer support frameworks, including structured video calls, in-person visits, and real-time technical assistance. · Develop customer and dealer-facing documentation to support diagnostics, troubleshooting, and maintenance.

Requirements

5+ years of experience in automotive aftersales, field technical support, or dealership service operations.
Proven ability to resolve highly complex technical issues, balancing customer needs and company priorities.
Strong expertise in vehicle diagnostics, electrical systems, powertrain, and advanced troubleshooting methodologies.
Excellent communication and leadership skills, with the ability to influence cross-functional teams and drive alignment.
Ability to work independently with minimal guidance, managing high-pressure situations with precision and professionalism.
Willingness to travel up to 50% to customer locations, dealerships, and service centers.

Nice To Haves

Experience with carbon fiber, composites, and lightweight materials in high-performance vehicles.
Familiarity with advanced vehicle software, control systems, and telematics.
Background in ultra-luxury or high-performance automotive brands, where customer service excellence is paramount.

Responsibilities

Act as a technical authority for aftersales concerns, providing on-demand, high-level diagnostics and solutions to customers and dealers.
Conduct onsite and remote troubleshooting at customer locations, dealerships, and service centers to resolve critical vehicle issues efficiently.
Lead root cause analysis and collaborate with engineering and quality teams to drive long-term fixes for recurring issues.
Establish and optimize an aftersales technical support network, ensuring seamless communication and problem resolution.
Define strategic approaches to improve service response time, issue tracking, and resolution effectiveness.
Mentor less-experienced team members and provide training for internal and external stakeholders on technical best practices.
Work cross-functionally to influence continuous product and process improvements, enhancing both vehicle reliability and serviceability.
Serve as the face of the aftersales team for high-end clientele, ensuring a white-glove customer service experience.
Establish dealer support frameworks, including structured video calls, in-person visits, and real-time technical assistance.
Develop customer and dealer-facing documentation to support diagnostics, troubleshooting, and maintenance.