Senior Aftermarket Expediter

Gulfstream•Van Nuys, CA

9d•Onsite

About The Position

Gulfstream is seeking a Senior Aftermarket Expediter to join our team in GAC Van Nuys. At Gulfstream, our people are at the heart of everything we do. We believe in inspiring and empowering every individual to reach their fullest potential. From workforce development and meaningful connections to a culture of trust, respect, and integrity, we invest in our employees so they can do their best work and achieve success together. Creating and delivering the world’s finest aviation experience starts with our people and when our people thrive, so does our mission. This role involves monitoring and tracking Aircraft on Ground (AOG) situations through sales, purchasing, picking, shipping, and delivery, with minimal supervision. The Senior Aftermarket Expediter will locate out-of-stock parts to support AOG, assist Technical Operations with order-taking as required, and provide leadership and training to entry-level expediters. Direct customer contact is essential to keep them informed of part shipments. The compensation range for this role is $37.91 - $49.76 per hour.

Requirements

High School Diploma or GED required.
Four to five years experience in shipping, material handling, vendor recovery, purchasing, technical operations and logistics.
Ability to operate personal computers; experience with Microsoft Windows/Windows NT, Microsoft Office products and in-house computer programs.
Must have knowledge of Corridor, Technical Operations and parts sales functions and understand network of alternative suppliers.
Extensive knowledge of Gulfstream Procurement, Vendor Recovery procedures and manufacturing principles for both purchased and in-house manufactured parts.
This job requires one to be able to read, write, speak, and understand the English language.

Nice To Haves

Ability to lead critical AOG and aftermarket material support efforts to minimize aircraft downtime and meet customer commitments.
Capable of coordinating with Materials, Repair & Control, Procurement, and Service Center teams to expedite material requirements across the enterprise.
Strong knowledge of SAP, Corridor, and/or other inventory management systems to track orders, monitor shortages, and provide real-time status updates.
Demonstrates strong customer communication and issue resolution skills, managing high-priority escalations and service recovery actions.
Drive continuous improvement through root cause analysis, inventory optimization, and proactive identification of supply chain risks and opportunities.
Bachelor's Degree preferred or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
Strong familiarity with parts sources at all Gulfstream locations, 3rd party parts providers, Inventory Locator Service (ILS) and alternatives channels is preferred.
Act on behalf of Group Lead in their absence.

Responsibilities

Monitor and track Aircraft on Ground (AOG) through sales, purchasing, picking, shipping and delivery.
Locate out-of-stock parts to support AOG.
Assist Technical Operations by taking over order-taking role as required.
Provide leadership and training to entry level expediters.
Ensure customers are aware of part shipment through direct customer contact.
Develop performance metrics and process improvement plans to management to identify overall performance of expediter group and assist group lead with implementation of process improvements.
Daily communication with customers and have lead responsibility for direct customer contact to relay part shipment and core retrieval information.
Directly involved in impacting OTC sales revenues annually.
Responsible for training and education of entry level expediters, and provide leadership to expediter group in the absence of Group Lead.
Identify the most expeditious option to meet and resolve AOG orders.
Communicate and ensure conformance to AOG response procedures.
Use full requisition and purchasing authority in order to meet AOG requirements.
Support Parts Sales and Technical Operation personnel in locating out-of-stock parts for AOG.
Monitor out-of-stock parts to ensure parts are delivered to customer and create an AOG summary outcome report.
Assist Technical Operation personnel with part orders as required.
Assist with the expediting of bulk shipments.
Monitor picking and crating to ensure conformance to crating shipping cutoffs for orders taken by 1:30 p.m.
Provide daily guidance in directing all Spare Parts Sales Reps.
Work with Purchasing to add approved third party suppliers in order to resolve future AOG issues.
Work with Planners to review and reduce backorder history.
Perform quality assessment when buying from 3rd parties to ensure conformance to Gulfstream quality requirements.
Review associated paperwork to ensure existence of inspection documentation including 8130 tags.
Identify corrective actions and possible work around when typical GAC and GDAS cannot provide parts in support of schedule requirements; initiate corrective actions and monitor progress to ensure successful prevention of recurring problems.
Coordinate all parts issues to ensure proper documentation is provided by either vendors and/or GAC ODARS.
Monitor all Corridor Sales Orders to assure proper processing within all GAC departments.
Travel domestically and/or internationally as required.
Participate in rotating of AOG duties.
Facilitate daily shortage meeting with both planning and purchasing management.
Perform other duties as assigned.

Benefits

Competitive compensation
Comprehensive benefits plans
Wellness programs
Paid leave
Tuition assistance
Medical, prescription, dental and vision coverage
Life and disability insurance
Retirement savings plan
Employee assistance plan
Voluntary programs such as adoption assistance, prepaid legal assistance, home and auto insurance, and accident insurance.