Senior Advisor

City of New York • New York, NY

13h

About The Position

The New York City Housing Authority (NYCHA) is seeking a Senior Advisor to join its Asset & Capital Management (A&CM) Division, specifically within the new Comprehensive Modernization Program. This program aims to implement integrated, comprehensive renovations across NYCHA developments to improve efficiency, quality, and value. The Senior Advisor will play a critical role in interfacing with other NYCHA departments, including Property Management Operations and Operations Support Services, to ensure seamless transitions from construction completion back to operational status. The ideal candidate will possess expertise in property management operations, construction management, or managing the transition from construction to operations, with strong initiative, leadership, organizational, communication, and collaboration skills. The work culture of the Division is customer service-oriented, collaborative, and delivery-focused.

Requirements

• A four-year high school diploma or its educational equivalent and six years of satisfactory, full-time, progressively responsible experience in real property management, at least 18 months of which must have been in a managerial capacity involving the supervision of a large staff of property management agents and/or housing development specialists and requiring independent decision-making concerning program management or planning, allocation of resources and the scheduling and assignment of work.
• A baccalaureate degree from an accredited college and four years of experience described in '1' above, including eighteen months of experience in managerial capacity.
• A satisfactory combination of education and/or experience equivalent to '1' or '2' above. However, all candidates must have eighteen months of managerial experience.
• Experience in property management must have included both renting and operating the managed properties.
• Experience in renting must have included interviewing prospective tenants, qualifying tenants' income and background, and/or assuring that vacancies are ready for occupancy.
• Experience in operating must have included overseeing maintenance and repair of building operating systems, and overseeing staff to assure that necessary work is properly completed.
• Experience in site management must have included on-site rental and maintenance of buildings.
• Experience in relocation must have included negotiation with tenants to surrender leases for cash consideration or for an alternative site, and determining tenant eligibility for benefits.
• Effective Manager & Change Agent: A creative thinker and structured problem-solver, able to drive change and innovation while effectively juggle diverse responsibilities and multiple, competing priorities. Demonstrated track record of facilitating large-scale organizational initiatives with a focus on project management, stakeholder buy-in, cross-functional teaming, process streamlining and efficiency improvements, and resource optimization.
• Exemplary Communication Skills & Collaborative Approach: Excellent interpersonal skills with a demonstrated ability to collaborate effectively with internal and external stakeholders across diverse backgrounds. Exceptional verbal and written communication skills, including the ability to convey technical concepts to non-technical audiences.
• Communication & Stakeholder Management: Exceptional communication skills, with the ability to present complex information clearly to internal leadership, external contractors, and government officials. Skilled in building relationships and fostering collaboration across divisions and agencies.
• Operational Excellence & Problem Solving: Adept at identifying risks and implementing mitigative strategies to ensure programs remain on track. Strong problem-solving skills and the ability to manage competing priorities effectively.

Nice To Haves

• Expertise and lessons learned from property management operations, construction management, or managing the transition from construction completion to operations, preferably similar to those undertaken by NYCHA.

Responsibilities

• Take the lead and ensure proper and sufficient coordination with other NYCHA departments.
• Identify pain points in the program interface with other NYCHA departments and implement corrective action to assist with addressing these challenges.
• Use lessons learned to assist with program-wide improvements.
• Coordinate the turnover of relocation units with the Special Repair Projects program.
• Coordinate HQS inspections with the Leased Housing Department.
• Coordinate with Operations and Healthy Homes on closing out work orders.
• Conduct meetings with program staff, CMas, contractors, and other NYCHA departments.
• Provide exceptional leadership and effective decision-making and assuring timely escalation of issues.
• Provide timely, accurate updates by using emails and other appropriate means of communication.
• Support the development and presentation of status updates, reports, and recommendations to senior leadership, summarizing key decisions and areas requiring attention.
• Help cultivate relationships with internal NYCHA teams to ensure cross-divisional collaboration.
• Provide recommendations for improving coordination to the Director of Operations.
• Perform other related duties at the request of the Director of Operations and Director of Design and Construction.
• Support staff performance and management initiatives, fostering a high-performance culture driven by accountability, collaboration, and innovation.

Benefits

• A choice of medical coverage plans
• Deferred compensation plans
• A defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED