Senior Advisor, Information Technology & Business Operations

L.A. Care Health Plan•Los Angeles, CA

11d•$139,215 - $229,704

About The Position

L.A. Care Health Plan, established in 1997, is a public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. As the nation's largest publicly operated health plan, serving over 2 million members, L.A. Care ensures members receive the right care at the right place and time. The Senior Advisor, Information Technology and Business Operations advises the organization on complex strategic initiatives impacting enterprise business units. This role is responsible for advising the C-suite and business stakeholders on enterprise Information Technology (IT) strategy, organizational transformation, financial budgeting and savings, technology change, regulatory compliance, cross-business unit performance, and process improvement. The Senior Advisor drives enterprise-wide operational improvement, organizational effectiveness, and cross-functional transformation initiatives. This position helps set the operational performance improvement methodology and operating standards (e.g., KPI/Metrics) for IT and Business Operations, establishing the foundation for an IT and Business Operations performance improvement function within the Office of Chief Operating and Systems Integration Officer (COSIO). The role collaborates on improving communication between the department and key stakeholders to define opportunities, identify, and prioritize programs and projects based on criteria such as return on investment, productivity, and compliance. It provides expert advice to various teams, including program and product development, marketing, and customer service, on relevant topics.

Requirements

At least 7 years of progressive consulting or health plan strategy experience, a command of IT and managed care operations, and the executive presence to influence without authority across a matrixed enterprise.
At least 5 years of experience in managed care, government-sponsored health programs (Medi-Cal, Medicare Advantage, Covered California), or a large health plan.
Experience in owning and executing enterprise-scale, executive-sponsored engagements independently.
Experience developing and supporting presentations to leadership committees, Board of Directors or equivalent governance bodies.
Experience in strategic problem structuring and synthesis under ambiguity.
Experience in Enterprise change management and ability to influence without authority.
Bachelor's Degree in Related Field
In lieu of degree, equivalent education and/or experience may be considered.
Proven ability to advise C-suite and business unit stakeholders.
Strong ability to clearly and effectively convey information.
Strong ability to analyze complex situations, data, and information to identify issues and develop effective solutions.
Creative thinker with strong strategic planning skills.
Solid understanding of complex contractual terms and conditions. Possess extensive, specialized knowledge in their field.
Familiarity with enterprise project governance, Agile, SDLC, and portfolio management methodologies.
Possess executive presence and board-level communication.
Ability to adjust to changing trends, industries, and client needs.
Demonstrated ability in building and maintaining strong, trusting relationships with stakeholders.
Ability to operate independently.
Ability to evaluate new tools, support solution development, and stay ahead of industry advancements.
Strategic planning skills in technology and operations.
Strong collaboration skills.
Strong data-driven decision-making skills.
Systems-level thinking across health services, finance, and operational domains.
Excellent verbal, written communication and presentation skills.
Strong analytic skills, ability to provide direction to data analytic staff overseeing performance dashboards using Tableau, or Power BI.
Excellent organizational skills.
Proficiency with Microsoft Office applications (Word, Excel, PowerPoint).

Nice To Haves

Master's Degree in Public Health or Related Field
Experience working at a top-tier management consulting firm or equivalent IT/strategy function at a large health plan or integrated delivery system.
Experience conducting benchmarking and cost assessments for organizations.
Experience serving in a high-visibility role operating in a fast-paced, matrixed environment with shifting organizational priorities; self-direction, and resilience are essential.
Familiarity with Department of Managed Health Care (DMHC) regulatory requirements, and Centers for Medicare and Medicaid Services (CMS) compliance frameworks

Responsibilities

Provides expert advice to various business units on relevant topics within the organizational standards, national and state-wide compliance.
Leads in discovery of operational issues across enterprise, meets and confers with business unit leads to document current state, identify gaps and necessary fixes, presents remediation plans/options to leadership, documents future state, leads implementation of identified fixes, and monitors future state once implemented.
Contributes to the development of the IT and Business Operations foundations — including methodology design, tools standardization, and knowledge management.
Evaluates the effectiveness of program implementation and provides guidance and recommends process improvement.
Meets with key business units/functional areas on remediation plans for their area and addresses questions with these key stakeholders to address new or ongoing issues.
Communicates strategic planning outcomes and agreed-upon priorities across the organization, including ongoing progress of priorities.
Directs the development of reports, data analysis, and provides presentations on the status of areas of responsibility on an as-needed basis in support of department operations.
Responsible for communicating decisions, priorities, and relevant project information to appropriate levels of staff regarding business unit requests and projects and initiatives.
Defines the problem-solving framework and analytical approach for IT and business performance improvement plans.
Synthesizes large volumes of quantitative and qualitative data into crisp, senior leader-ready executive communications — roadmaps, strategic plans, dashboard frameworks, and briefing documents.
Leads efforts to allow the company to mitigate risks such as regulatory or competitive risks through innovative business ideas and solutions.
Proactively identifies emerging organizational risks or capability gaps and briefs senior leadership with actionable recommendations before issues escalate.
Responsible for sharing solution roadmaps and enterprise-level strategies to drive efficiencies across the organization and with customers.
Collaborates with management to develop annual budgets for respective business areas.
Provides support in delivering programs that meet the compliance needs of the organization.
Assists with the implementation of external IT and business benchmarking recommendations.
Oversees implementation of strategic recommendations by working alongside operating units; tracks milestones, removes obstacles, and sustains executive accountability.
Leads, coaches, and develops staff; defines project roles, delegates appropriately, provides structured feedback, and serves as a model for organizational excellence.
Participates in the team hiring process.
Performs other duties as assigned.