Senior Advisor, Communications & Media Relations

Greater Toronto Airports Authority • Toronto, ON

2d • Hybrid

About The Position

Toronto Pearson is transforming. Now’s the time for your career to fly.

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 2,100 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers – all while championing the prosperity of our people, the community we call home, and our aviation partners. Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.

Requirements

• Three (3) years’ experience in either communications or news media.
• Three (3) years’ experience preparing messaging or editorial material for public delivery.
• Demonstrable experience working as a media spokesperson, including on-camera and live media interviews.
• Demonstrated experience in a customer-centric organization, familiar with customer experience models.
• Experience working in a unionized 24/7 workplace.
• Exceptional written and verbal communication skills, with the ability to analyze and simplify complex, technical information for diverse audiences.
• Strong relationship management abilities and a collaborative spirit, with experience working in dynamic, multi-stakeholder environments.
• Proven skills to be highly organized, detail-oriented, and ability to manage time effectively and work with confidential information.
• Three (3) year college diploma focusing on: public relations, communications or related field or an equivalent combination of education and experience.
• Valid Ontario G Driver’s License.
• Ability to obtain and retain a Transportation Security Clearance.

Responsibilities

• Provide strategic communications counsel to internal clients and stakeholders, offering expert guidance on tactics, timing, and measurement.
• Develop and execute comprehensive communications plans to support organizational objectives.
• Create compelling content for various channels, including news releases, media statements, social media, advertising copy, and new formats like podcasts.
• Build and maintain strong relationships with media contacts and external stakeholders.
• Act as a primary media spokesperson, delivering messaging and conducting interviews on a range of topics.
• Handle proactive and reactive media relations, including responding to inquiries as part of an on-call rotation.
• Manage issues proactively by collaborating with subject matter experts to develop strategic messaging and positioning.
• Provide critical communications support during operational issues and emergencies, including on-call availability on evenings and weekends.
• Track and analyze the performance of communications programs and tactics to demonstrate their effectiveness.
• Champion a customer-centric approach within the communications team, supporting the company's mission and values.

Benefits

• Comprehensive benefits, including a flexible retirement program with employer matching, along with voluntary savings options (RRSP, TFSA, and Non-Registered Savings Plans).
• A flexible hybrid work environment, continuous internal and external learning opportunities, and a meaningful reward and recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree