Senior Advanced Quality Engineer

AAM - American Axle & Manufacturing•Mebane, NC

1d•Onsite

About The Position

Dauch is looking for a Senior Advanced Quality Engineer to join our team in Mebane, NC. This is a fully onsite role. The Senior Advanced Quality Engineer is the customer’s main contact and source of information for customer-specific quality requirements. This individual will work across locations and functions to develop plans to improve quality performance in line with the voice of the customer.

Requirements

Bachelor's Degree in Mechanical Engineering, Industrial Engineering, or other related Engineering field.
8+ years of relevant Quality experience within the automotive industry.
Excellent verbal and written communication skills.

Responsibilities

Acts as the conscious voice of the customer within the organization, acting as the customer representative on all related activities.
Accesses customer B2B portals on a regular basis in order to obtain performance metrics and update and maintain customer specific requirements.
Ensures customer specific systems (APQP, change management, zero mileage, warranty service, etc.) and performance requirements are understood and communicated within the organization.
Assures customer satisfaction by monitoring and communicating current customer performance data and ensure alignment with internal reporting.
Holds regular meetings with the customer to develop working relationships, review current performance, and discuss future changes to requirements.
Clarifies the customer's requirements and assists in conducting interviews with potential customers to collect client requirements, making detailed notes.
Provides exceptional service to customers to encourage continued use of the organization's products/services.
Develops and executes a customer quality improvement plan (Road Map) aligned with agreed objectives and end targets (KPIs).
Leads escalated problem-solving using CSR (6 sigma, Shainin Red X, KT, etc.) and communicates findings effectively to leadership.
Undertakes training when identified to improve business capability and allow for changes in technology and quality requirements.
Continuously improves Customer Quality sub function.
Monitors customer B2B portal data and highlights potential issues to leadership.
Uses structured problem-solving approach and engages cross-functional team to analyze problems in a timely manner, supported by robust data and sound logic.
Consolidates customer B2B portal data and summarizes main issues/actions as part of plant Quality reporting and uses monthly voice of customer reports to drive improvements within the scope of the plant.
All other duties as assigned.