Senior Advanced Field Support Representative

General Dynamics Mission Systems, Inc•Fort Cavazos, TX

3d•$47 - $51•Onsite

About The Position

Imagine building your career by developing the solutions that support the mission of our nation’s service members, intelligence analysts and first responders. That’s the challenge that’s waiting for you at General Dynamics Mission Systems. Here you have the opportunity to redefine innovation and excellence for the world. Are you ready? Then make a career move that makes an impact at General Dynamics Mission Systems. We apply advanced technologies such as Artificial Intelligence, Blockchain, AR/VR, Cloud Native and Quantum Physics to solve our customers’ missions in cyber, RF, undersea, interstellar and everything in between. As a Senior Advanced Field Support Representative, you’ll install and repair equipment; instruct customers in equipment operation; provide technical assistance; and check equipment for malfunctions. You’ll essentially conduct site and equipment inspections in order to perform preventative and corrective maintenance as well as conduct technical seminars and training for customer or company personnel, informal on-the-job training for other field service staff members and customers, and over-the-shoulder/refresher training to users in the field as required. We’ll rely on you to diagnose and repair mechanical, hardware, software and systems failures using established procedures. You’ll be expected to interface with customers, military personnel, government dignitaries, external consultants/experts, all levels of employees across the company, including executive management.

Requirements

Minimum of 25 weeks of military technical training school, along with an additional 6 years of related experience is required.
2 years of directly related non-military technical trade school or the equivalent experience, along with an additional 6 years of related experience is required.
Bachelor's degree in a technical field or the equivalent experience, along with an additional 2 years of related experience is required.
Department of Defense Secret security clearance is required within a reasonable amount of time after hire.
Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information.
U.S. citizenship is required.
Ability to travel more than 25% of the time.
May deploy and operate with US Forces to CONUS or OCONUS field locations, including combat operations
Advanced training/experience with digital data and voice network technologies ie. Cisco, Juniper, and Palo Alto Firewalls, SolarWinds, VMware ESXi, NetApp Storage, and Virtual NOSC Server environments.
The ability to construct course material and train soldiers in the technologies used by the customer.
Exceptional communication skills

Nice To Haves

Industry certifications are highly preferred.
Field service or technical activity is preferred.
Creative thinking with the ability to multi-task
Commitment to ongoing professional development
Ability to identify and load an Internal Operating System
Identifies opportunities to apply AI for continuous improvement and innovation

Responsibilities

Install and repair equipment
Instruct customers in equipment operation
Provide technical assistance
Check equipment for malfunctions
Conduct site and equipment inspections in order to perform preventative and corrective maintenance
Conduct technical seminars and training for customer or company personnel
Provide informal on-the-job training for other field service staff members and customers
Provide over-the-shoulder/refresher training to users in the field as required
Diagnose and repair mechanical, hardware, software and systems failures using established procedures
Interface with customers, military personnel, government dignitaries, external consultants/experts, all levels of employees across the company, including executive management