Senior Admission Counselor - PGS

Albertus Magnus College • New Haven, CT

45d

About The Position

The Senior Admissions Counselor plays a critical role in recruiting, admitting, and enrolling academically qualified students in the Division of Professional and Graduate Studies. This position requires a dependable professional who can manage a high workload, meet outreach expectations, deliver exceptional customer service, and achieve recruitment goals. In addition to recruitment and enrollment responsibilities, Senior Counselors coordinate and attend off-campus events, build strategic partnerships, and provide leadership within the Division in the absence of the Director or Associate Director.

Requirements

• Bachelor's degree required.
• Minimum of three years' experience in university or college admissions or similar experience.
• Demonstrated dependability and ability to manage a high-volume workload.
• Excellent verbal and written communication skills.
• Demonstrated experience with CRM software.
• Ability to work both collaboratively and independently while making informed and confidential decisions.
• Proficient with Microsoft Word, Excel, Outlook, calendar tools, and basic social media platforms.
• Strong organizational skills with the ability to set and achieve goals.
• Demonstrated ability to think creatively, problem-solve, and employ sound judgment in a dynamic work environment.

Responsibilities

• Serve as the primary point of contact for prospective students, providing timely guidance on program offerings, admissions, financial aid, and career planning.
• Engage with prospective students promptly, including calling and following up with leads in a timely manner.
• Maintain thorough documentation of all outreach, conversations, and follow-up actions in the College's CRM system.
• Conduct both on-campus and off-campus recruitment through information sessions, interviews, campus tours, open houses, and visits to corporate and community partners.
• Schedule and manage student appointments, including walk-ins.
• Maintain ongoing communication with prospective students via email, phone, mail, and social media.
• Connect regularly with active applicants to ensure they receive strong support throughout the admissions process.
• Review and evaluate academic credentials and provide admission recommendations to the Director of Admissions.
• Actively contribute to the recruitment team's strategies and initiatives.
• Demonstrate strong time-management skills and the ability to prioritize tasks in a fast-paced environment.
• Assist with special programs, correspondence, reporting, and calendar management.
• Process applications, maintain confidential student files, and manage data within CRM software.
• Collaborate effectively with a cohesive admissions team while also working independently with minimal supervision.
• Apply critical thinking, problem-solving skills, and sound judgment to support daily operations and resolve student or process-related challenges.
• Monitor workflow and provide suggestions to enhance admissions and recruitment efficiency.
• Perform additional tasks as assigned by the Director of Admissions.
• Develop and maintain relationships with corporate, community, non-profit, and government organizations to support recruitment initiatives.
• Schedule and coordinate off-campus recruitment events with external partners.
• Provide leadership and oversight of admissions operations in the absence of the Director and Associate Director.

Benefits

• Full-time employees are eligible for comprehensive medical, dental, and vision coverage.
• They accrue between 18 and 23 days of paid time off annually.
• After 90 days of employment, tuition remission is available, with the college covering 100% of tuition costs (employees are responsible for books and technology fees).
• The college values work-life balance, offering a summer schedule from June through August.
• Employees also enjoy 14 paid holidays, including a winter break.
• Retirement plan participation is available from your first day, with employer contributions beginning after one year of service, based on your length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Educational Services
• Number of Employees: 101-250 employees