Vancouver - Senior Administrative Support Specialist - Business Immigration

EY • Vancouver, BC

9d • Onsite

About The Position

The Senior Administrative Support Specialist - Business Immigration, provides administrative and operational support to the EY Law LLP business immigration practice. Supporting Canadian, US, and Global immigration teams, this role ensures timely, accurate handling of immigration-related materials and processes to facilitate client service delivery. This job posting relates to an existing vacancy within our organization.

Requirements

• High School or College Diploma in Communications, Writing, Law, or Immigrant Studies
• 2-3 years of administrative, office support, or professional services experience.
• Strong collaboration and independent work capabilities.
• Effective written and verbal communication skills.
• Ability to follow detailed instructions accurately.
• Flexibility to adapt to changing priorities.
• Proactive and initiative-driven mindset.
• Advanced administrative skills and sound judgment in a fast-paced environment.
• Excellent organizational skills and attention to detail.
• Ability to perform under pressure and meet tight deadlines.
• Discretion and ability to handle confidential information.
• Willingness to learn new technologies and develop skills.
• Availability to attend meetings and support business needs.
• Flexibility to work additional hours during peak periods.
• Ability to identify, escalate, and resolve issues professionally.

Responsibilities

• Provide advanced administrative support to the immigration practice, managing day-to-day workflows such as printing, assembly, quality review, scanning, and processing of immigration application packages.
• Coordinate incoming mail and courier deliveries, including scanning, logging, routing, and preparing outgoing shipments to meet deadlines and service standards.
• Maintain organized, compliant physical and electronic filing systems to support efficient case handling and retrieval.
• Serve as a point of escalation for complex or time-sensitive issues, exercising discretion to resolve non-standard situations.
• Collaborate with teams and program managers to ensure effective service delivery and prioritize competing deadlines with real-time adjustments.
• Identify opportunities to streamline in-office processes and enhance efficiency, consistency, and service quality.
• Provide guidance, support, and training to staff and new ESC team members.
• Ensure all client and case data is securely stored, transmitted, and accessed only through authorized systems, applying password protection and encryption to sensitive documents and communications.
• Limit access to personal information to necessary team members and follow firm protocols for data retention, archiving, and deletion.
• Report suspected data breaches or privacy incidents promptly and participate in ongoing data privacy training to stay updated on relevant laws and firm policies.

Benefits

• Competitive compensation package
• Performance-based rewards
• Discretionary bonus program
• Comprehensive medical, prescription drug and dental coverage plan
• Defined contribution pension plan
• Great vacation policy
• Firm paid days that allow you to enjoy longer long weekends throughout the year
• Statutory holidays
• Paid personal days (based on province of residence)
• Range of exciting programs and benefits designed to support your physical, financial and social well-being
• Support and coaching from engaging colleagues
• Learning opportunities to develop new skills and progress your career
• Freedom and flexibility to handle your role

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED