Senior Administrative Specialist POS# 124000505

Cumberland County•698 Ann Street Fayetteville, NC

19h

About The Position

Join Cumberland County's Solid Waste Department and play a key role in supporting the essential services that help keep our community clean, safe, and environmentally responsible. We are seeking a highly organized, detail-oriented, and customer-focused professional to provide administrative and operational support across multiple divisions of the department, including Administration, Recycling, Maintenance, Container Sites, Transportation, the Ann Street Landfill, and the Wilkes Road Transfer & Processing Facility. In this dynamic role, you will serve as an integral member of the administrative team by coordinating a variety of office operations, maintaining financial and operational records, preparing correspondence and reports. This position also plays an important role in training new scale house personnel on established operational procedures for the Ann Street and Wilkes Road facilities and assisting with the consistent implementation of departmental and County policies and procedures. If you enjoy collaborating with diverse teams, supporting critical public services, and contributing to the efficient operation of a department that serves the entire community, we encourage you to apply and become part of Cumberland County's dedicated Solid Waste team.

Requirements

High school diploma or GED
Two (2) year of experience in the assigned program area; or an equivalent combination of education and experience.
Knowledge of the department's mission, functions, programs, and services, with the ability to effectively communicate information to employees, customers, and the general public
Knowledge of departmental policies, procedures, and established business practices applicable to the assigned area of responsibility
Knowledge of County operations and the relationship between assigned program functions and the overall departmental mission
Knowledge of administrative office practices, business processes, and organizational procedures necessary to support efficient departmental operations
Skill in utilizing business software, office technology, and County information systems to perform assigned responsibilities efficiently and accurately
Skill in using a variety of computer applications, databases, and office technology to prepare correspondence, reports, presentations, spreadsheets, and other work products
Skill in researching, compiling, analyzing, and organizing information from multiple sources to support departmental operations and decision-making
Ability to independently perform work within the assigned program area while exercising sound judgment and maintaining accountability for assigned responsibilities
Ability to effectively communicate complex, technical, and program-specific information both verbally and in writing to employees, County officials, external partners, and the public
Ability to interpret, explain, and apply departmental policies, procedures, and program requirements while providing accurate guidance and assistance
Ability to gather, evaluate, and communicate information and instructions through independent research and analysis
Ability to interact with professionalism, tact, diplomacy, and courtesy while confidently representing the department and providing excellent customer service
Ability to coordinate, prioritize, and monitor multiple assignments while maintaining a high level of organization and attention to detail
Ability to assist in coordinating, assigning, and overseeing the work of others to support departmental goals and operational efficiency
Ability to establish and maintain effective working relationships with supervisors, employees, County departments, external agencies, vendors, and the general public
Ability to maintain confidentiality, exercise discretion, and demonstrate professionalism when handling sensitive or confidential information

Responsibilities

Provide comprehensive secretarial and administrative support to department leadership, including preparing correspondence, reports, presentations, and other administrative documents
Serve as a primary point of contact by answering telephone calls, responding to emails, greeting visitors, providing general information, and directing inquiries to the appropriate staff as needed
Exercise sound judgment when addressing routine operational matters and, when appropriate, assist with situations requiring interpretation or application of departmental policies and established procedures
Coordinate departmental mail operations, including receiving, sorting, distributing, and processing incoming and outgoing mail
Coordinate the daily operations of the scale house and assist with training and onboarding new Weighmasters on established operational procedures, policies, and customer service expectations
Perform all duties of a Weighmaster, including weighing and identifying incoming loads, processing transactions, accepting cash and credit card payments, maintaining accurate transaction records, balancing daily receipts, preparing deposits, and delivering funds in accordance with County policies and procedures
Establish and maintain customer accounts and vehicle information, process account updates, and review and approve correction tickets in accordance with established procedures
Assist with financial and accounting functions, including billing, receipting, deposits, account reconciliation, budget tracking, and maintaining appropriate internal financial controls
Assist with inventory management and the procurement of departmental supplies by preparing purchase orders, entering invoices, and processing financial transactions within the Munis Financial System
Prepare, process, and submit administrative and financial documentation in compliance with departmental, County, state, and federal policies, procedures, and applicable regulations
Assist with the entry, monitoring, and maintenance of employee time and leave records and maintain supporting payroll documentation
Prepare and reconcile daily operational reports documenting landfill activity, including waste weights, material classifications, customer accounts, and waste origin information
Assist with maintaining fleet records within the department's fleet management system (Fleetio), including vehicles, trucks, and heavy equipment assigned to the Ann Street Landfill
Maintain organized and accurate departmental records and files, including financial, operational, federal, state, local, and County documentation, in accordance with established record retention requirements
Enter, maintain, and verify data within computerized systems and prepare reports related to financial expenditures, operational activities, customer accounts, and other departmental records
Perform other related administrative and operational duties as assigned in support of departmental goals and efficient Solid Waste operations