Senior Administrative Associate, Clinical Operations

The University of Texas at Austin•Austin, TX

10d•Onsite

About The Position

This Senior Administrative Associate, Clinical Operations, manages complex scheduling and coverage coordination, maintains program resources and shared systems, and oversees communication through inbox and phone line management to ensure timely and accurate responses. This role provides backup support for Direct Patient Consult (DPC) workflows, including scheduling, documentation preparation, and record tracking, while also assisting with hiring and onboarding logistics. The Senior Clinical Operations Associate contributes to SOP development, process standardization, and the creation of resource libraries to promote consistency across the team. Additionally, it supports quality assurance activities, basic technical troubleshooting, and data tracking to ensure accuracy, identify gaps, and drive continuous program improvement. CPAN and PeriPAN are interdisciplinary clinical services programs intended to offer primary care clinic providers and OBGYNs prompt access to on-call psychiatrists to provide expertise in assessment, treatment, and referrals for pediatric and/or perinatal patients identified as having a mental health challenge.

Requirements

Criminal history background check will be required for finalist(s) under consideration for this position.
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.
You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.
Documents need to be presented no later than the third day of employment.
Failure to do so will result in loss of employment at the university.

Responsibilities

Manages complex scheduling and coverage coordination.
Maintains program resources and shared systems.
Oversees communication through inbox and phone line management to ensure timely and accurate responses.
Provides backup support for Direct Patient Consult (DPC) workflows, including scheduling, documentation preparation, and record tracking.
Assists with hiring and onboarding logistics.
Contributes to SOP development, process standardization, and the creation of resource libraries to promote consistency across the team.
Supports quality assurance activities, basic technical troubleshooting, and data tracking to ensure accuracy, identify gaps, and drive continuous program improvement.