Senior Administrative Assistant to Health Plan CEO in Louisville, KY

UnitedHealth Group•Louisville, KY

1d•Hybrid

About The Position

The Senior Administrative Assistant provides high-level administrative, operational, and facilities support to senior leadership, including the Health Plan Chief Executive Officer (CEO) and leadership team as needed. This role also serves as the Business Segment Liaison (BSL) and primary point of contact for Kentucky office facilities. The position requires solid organizational skills, sound judgment, discretion, and the ability to manage multiple priorities in a fast-paced, highly confidential environment. This role is critical to executive efficiency, operational continuity, enterprise coordination, and maintaining a well-functioning onsite office environment. This role is based in the Louisville, Kentucky office; hybrid work environment in office 4 days with the flexibility to work remotely 1 day a week.

Requirements

3+ years of executive or senior-level administrative support experience including managing: multiple tasks/calendars for leadership, travel arrangements and creating and submitting expense reports, meetings and events, office documentation and supplies
Advanced proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and Teams
Demonstrated ability to manage competing priorities with minimal supervision
Proven solid written and verbal communication skills
Proven ability to handle confidential and sensitive information with discretion
Reside within commuting distance to Louisville, KY; willing and able to work onsite in Louisville office four (4) days per week

Nice To Haves

Experience supporting C-Suite leadership
Administrative experience in a large matrixed organization
Experience in healthcare, insurance, or regulated environments
Familiarity with enterprise administrative systems (e.g., ServiceNow, SharePoint)

Responsibilities

Provide direct administrative support to the CEO, including complex calendar management, scheduling, and meeting coordination and leadership team as needed
Anticipate executive needs and proactively manage priorities to protect leadership focus and time
Prepare and coordinate materials for leadership meetings, presentations, and executive communications
Manage executive approvals, signatures, and time-sensitive documentation
Serve as a key point of contact for internal and external stakeholders, exercising discretion and professionalism
Maintain confidentiality of sensitive and proprietary information at all times
Act as Business Segment Liaison for Kentucky operations through coordination of enterprise service requests including: Technology and hardware acquisition or disposal, System and access requests, ServiceNow and internal ticket submissions
Support onboarding and offboarding administrative processes
Maintain compliance with enterprise standards and administrative procedures
Serve as the primary facilities contact for the Kentucky office location
Coordinate office operations including: Badge and building access, Office supplies and equipment, Vendor coordination and maintenance requests
Ensure office readiness for onsite meetings, leadership visits, and events
Partner with enterprise and local teams to address space, safety, and office operations needs
Coordinate logistics for onsite and virtual leadership meetings, large group meetings, and events
Support planning for leadership offsites, external meetings, and special events
Assist with employee engagement and recognition activities where appropriate
Provide administrative support for enterprise and regulatory reporting, including document tracking and uploads
Monitor deadlines and support timely completion of required submissions
Assist with special projects and operational initiatives as assigned