Senior Administrative Assistant - Transplant Surgery

The Medical College of Wisconsin•Milwaukee, WI

21d•Onsite

About The Position

Under general direction, perform routine and advanced administrative duties requiring considerable skill and in-depth knowledge of organizational policies and procedures. Anticipate and initiate administrative functions while coordinating departmental activities and projects. Independently resolve routine and complex inquiries with attention to detail, sound judgment, and discretion. Compose, proofread, and format correspondence, reports, presentations, and other documents, including confidential materials. Maintain HIPAA confidentiality of department and patient information. Utilize Epic, Book It, Excel, PowerPoint, Outlook, Word, and other software applications to prepare documents, maintain records, and support administrative operations. Manage patient and provider telephone inquiries, resolve routine questions, relay information, and take appropriate messages while exercising discretion. Utilize Epic/Book It to schedule and reschedule patient appointments, diagnostic testing, and surgical procedures. Coordinate schedules, meetings, appointments, travel arrangements, and related administrative activities. Compile data, prepare reports and meeting materials, and maintain accurate records and databases, including physician curriculum vitae updates. Process and track payment requests, requisitions, invoices, and reimbursement documentation. Assist with departmental projects and special initiatives by coordinating activities, tracking progress, and providing updates. Collaborate with administrative team members and provide backup coverage as needed. Perform other duties as assigned.

Requirements

Knowledge of computers, clerical procedures, customer service standards, collaboration, and information management.
Organization, time management, interpersonal, communication, and problem-solving skills.
High school diploma
5 years of experience

Nice To Haves

Associates degree
Healthcare experience

Responsibilities

Anticipate and initiate administrative functions while coordinating departmental activities and projects.
Independently resolve routine and complex inquiries with attention to detail, sound judgment, and discretion.
Compose, proofread, and format correspondence, reports, presentations, and other documents, including confidential materials.
Maintain HIPAA confidentiality of department and patient information.
Utilize Epic, Book It, Excel, PowerPoint, Outlook, Word, and other software applications to prepare documents, maintain records, and support administrative operations.
Manage patient and provider telephone inquiries, resolve routine questions, relay information, and take appropriate messages while exercising discretion.
Utilize Epic/Book It to schedule and reschedule patient appointments, diagnostic testing, and surgical procedures.
Coordinate schedules, meetings, appointments, travel arrangements, and related administrative activities.
Compile data, prepare reports and meeting materials, and maintain accurate records and databases, including physician curriculum vitae updates.
Process and track payment requests, requisitions, invoices, and reimbursement documentation.
Assist with departmental projects and special initiatives by coordinating activities, tracking progress, and providing updates.
Collaborate with administrative team members and provide backup coverage as needed.
Perform other duties as assigned.

Benefits

Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental.
Flexible Spending options
403B Retirement Package
Competitive Vacation and Paid Holidays offered
Tuition Reimbursement
Paid Parental Leave
Employee & Family Assistance Program (EFAP)
Pet Insurance
On campus Fitness Facility, offering onsite classes
Additional discounted rates on items such as: Select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment etc.