Senior Administrative Assistant (Security & Safety Office)

Bucks County Community College•Newtown, PA

50d•$24 - $25

About The Position

Serving as the lead classified role within the Office of Security & Safety, this role is responsible for supervising office procedures, resolving problems, and ensuring smooth daily operations. This position is a public facing, with frequent interaction with students, employees, and visitors in a variety of service-related situations. Although the role does not directly supervise other employees, it carries a leadership role in several Security & Safety functions, including emergency dispatch, emergency notifications, parking permits, and communications with public safety partners. This employee also provides training and guidance to other classified employees within the office. The role is empowered to search sensitive information and systems related to Security & Safety operations, including room assignments, parking permit records, and other related data. This employee also researches Security & Safety contacts with students when requested by government employers and with the signed waiver from the students and former students involved. Additionally, this position assists the Executive Director in the preparation of the annual Clery Report, an important regulatory responsibility for the College. Due to the emergency-related responsibilities of this position such as sending out e2campus emergency alerts, coordinating emergency dispatch of Security & Safety personnel and interacting with public safety partners, any error in judgment can have far-reaching effects. This position is also a designated property custodian for lost and found property. This involves responsibility for storage as well as proper documentation.

Requirements

High School diploma or general equivalency and three years of work experience, or an Associate degree.
Proven ability to handle unstructured, high-stress situations calmly and efficiently, both independently and as part of a team.
Ability to maintain confidentiality in all matters related to the daily operation of the Security & Safety Office
Three to Five years of office experience (experience in higher education, security, or emergency experience preferred).
Computer proficiency, including Microsoft Office
Ability to learn and master various Security & Safety-specific software systems including Informant dispatch/record-keeping software; United Public Safety parking permit software; Omnilert (e2campus) emergency messaging software as well as various college systems.
High level of customer service and interpersonal skills
Proficient in written and verbal communication
Strong problem-solving ability
Proficient in written and verbal communication.
Excellent problem-solving skills and attention to detail.

Responsibilities

Serve as an initial point of contact for the department for walk-in and telephone inquiries.
Dispatch officers on both routine and emergency calls.
Maintain CAD entries for dispatch operations.
Coordinate parking permits for employees and issue permits to students.
Serves as property custodian for found property and organizes bi-annual auction of unclaimed property.
Coordinates the printing of security-related material, including annual Clery reports, posters, parking regulations, and emergency guidebooks.
Manage trip vehicle reservations and scheduling.
Complete projects as assigned by the Executive Director.
Issue and collect keys as required.
Monitor and resolve alarms received through the Central Station system.