Senior Administrative Assistant for Training & Development

University of North Dakota•Grand Forks, ND

3d•Onsite

About The Position

This position provides administrative and operational coordination for the Staff Career and Professional Development function within Human Resources. The role ensures the effective delivery of professional learning programs by managing logistics, registration systems, communications, data tracking, reporting, and resource coordination. Working under general supervision, this position serves as a key operational partner to ensure programs are delivered efficiently, accurately, and with a high level of service to participants, facilitators, and campus partners. The role also contributes to continuous process improvement and operational effectiveness.

Requirements

High school diploma or GED
Minimum of four (4) years of experience working in an administrative/clerical position in a professional setting.
Strong proficiency in Microsoft Word, Excel, Outlook, PowerPoint
Customer service experience in a professional setting
Successful completion of a Criminal History Background Check

Nice To Haves

Experience UND policies and administrative procedures
Experience with event planning, travel coordination, and procurement systems (e.g., Jaggaer)
Familiarity with HRMS, PeopleSoft, or learning management systems
Experience in higher education or professional development environments
Experience with Microsoft 365.
Experience with registration, database, or program coordination systems

Responsibilities

Coordinates end-to-end administrative and logistical operations supporting staff professional development programs and initiatives.
Coordinate daily operational and logistical needs for workshops, leadership programs, and university-wide staff development initiatives
Coordinate logistics for the New Staff Orientation program, including scheduling, space and technology needs, materials, catering, presenter coordination, participant communications, and day-of support.
Manage scheduling, room reservations, virtual meeting platforms, materials, catering, equipment, and event logistics
Serve as primary contact for program communications with participants, facilitators, subject matter experts, and campus partners
Process purchasing, p-card transactions, invoices, contracts, travel arrangements, and reimbursements in compliance with university policy
Maintain departmental calendars, records, documentation systems, and files
Support website updates, promotional materials, and digital content in collaboration with team members
Provide logistical support for committees, initiatives, and special projects as needed
Identify and recommend improvements to administrative workflows to increase efficiency and service quality
Manages registration systems, participant data, communications, and reporting to support program delivery and evaluation.
Serve as primary user for learning registration systems and program databases
Build and manage program registrations, rosters, waitlists, attendance tracking, and completion records
Develop and distribute participant communications (confirmations, reminders, cancellations, and resource materials)
Coordinate program evaluation processes and compile feedback summaries
Produce reports and dashboards to support program assessment and decision-making
Ensure accuracy, consistency, and integrity of data across systems (registration, LMS, reporting tools)
Supports team effectiveness through collaboration, innovation, and operational improvement.
Participate in process improvement initiatives to enhance workflows and participant experience
Support implementation of new professional development programs and special projects
Engage in HR and Staff Career & Professional Development team meetings and development activities
Provide flexible operational support and perform other duties as assigned