Senior Adjudicator

Norwescap•Phillipsburg, NJ

18d

About The Position

Norwescap is seeking a Senior Adjudicator to review applications for the Low-Income Home Energy Assistance Program (LIHEAP), Universal Service Fund (USF), and additional energy savings programs. The role applies DCA LIHEAP policies, regulations, and procedures to determine eligibility and provides information and referrals to Norwescap departments and outside agencies. The Senior Adjudicator reports to the LIHEAP Coordinator. This position operates in a professional office environment and routinely uses standard office equipment. Occasional site visits may be required for specific needs. The role is listed at $24.00–$28.00 per hour for 40 hours per week.

Requirements

High school diploma or GED.
Proficiency in Microsoft Office 365.
Driver's license.
Maintain confidentiality of information.
Remain tactful and respectful when interacting with participants by phone or in person.
Follow oral and written communications from supervisors.
Read and follow program and agency manuals.

Nice To Haves

Associate degree or higher, preferably in social work or a related field.
Two or more years of experience in human services or nonprofit organizations.

Responsibilities

Adjudicate LIHEAP/USF applications and applications for additional energy savings programs in accordance with DCA LIHEAP regulations using a state-run Microsoft 365 database system.
Maintain production goals in accordance with program needs and in coordination with the program coordinator and director.
Establish and maintain program participant files; prepare correspondence to obtain documentation needed to complete applications; and continue or modify regular and emergency assistance applications to determine eligibility at the time of funding.
Serve as the point of contact for partnership organizations that assist clients with applications.
Create and maintain an outreach calendar, attend events, and establish new partnerships while out of the office.
Attend all BPU/DCA-sponsored events and Housing and Community Development Department events.
Maintain workflow for clerical support functions to ensure proper communication from the call center to adjudicators.
Assist with new program and project development and planning.
Participate in Norwescap committees and internal meetings.
Provide information and referrals to other Norwescap departments and outside agencies.