Senior Adjudicator

Norwescap•Phillipsburg, NJ

19d•$24 - $28

About The Position

Norwescap is seeking a Senior Adjudicator to adjudicate applications for the Low-Income Home Energy Assistance Program (LIHEAP), Universal Service Fund (USF), and other energy savings programs. The role applies DCA LIHEAP policies, regulations, and procedures to determine eligibility for energy assistance. It also provides information and referrals to Norwescap departments and outside agencies. The Senior Adjudicator reports to the LIHEAP Coordinator. The position operates in a professional office environment and routinely uses standard office equipment. Occasional site visits may be required for specific needs.

Requirements

High school diploma or GED.
Proficiency in Microsoft Office 365.
Driver's license.
Ability to maintain confidentiality of information.
Ability to remain tactful and respectful when interacting with participants by phone or in person.
Ability to follow oral and written communications from supervisors.
Ability to read and follow program and agency manuals.

Nice To Haves

Associate degree or higher, preferably in social work or a related field.
Two or more years of experience in human services or nonprofit organizations.

Responsibilities

Adjudicate LIHEAP/USF applications and applications for additional energy savings programs in accordance with DCA LIHEAP regulations, using a state-run Microsoft 365 database system.
Maintain production goals in line with program needs and in coordination with the program coordinator and director.
Establish and maintain participant files; prepare correspondence to obtain required application documentation; and continue or modify regular and emergency assistance applications to assess eligibility at the time of funding.
Serve as the point of contact for partnership organizations that assist clients with applications.
Create and maintain an outreach calendar and develop new partnerships while working outside the office.
Attend BPU/DCA-sponsored events and Housing and Community Development Department events.
Maintain a workflow of clerical support functions to ensure proper communication between the call center and adjudicators.
Assist with development and planning of new programs and projects.
Participate in Norwescap committees and internal meetings.
Provide information and referrals to Norwescap departments and outside agencies.