Senior ADA Specialist

RaceTrac•Atlanta, GA

About The Position

The Senior ADA Specialist manages the Americans with Disabilities Act (ADA) interactive process for all RaceTrac brands and serves as the primary subject matter expert on ADA accommodations. The role requires independent decision-making, including reviewing medical documentation, assessing reasonable accommodations, and making decisions that comply with applicable federal, state, and local laws. The position provides end-to-end leave and accommodation case management, serving as a primary contact for employees, managers, and HR Business Partners. It also provides limited cross-functional support to the Benefits team on enrollment inquiries, compliance notices, wellness activities, open enrollment events, and other benefits-related tasks.

Requirements

Bachelor's degree in Human Resources, Business Administration, or a related field, or an equivalent combination of education and at least 5 years of experience in leave of absence and ADA accommodation administration.
At least 5 years of experience in benefits, leave administration, and ADA accommodation management.
Strong working knowledge of federal, state, and local leave and accommodation laws, including ADA, FMLA, PWFA, and USERRA.
Ability to manage multiple priorities in a fast-paced, evolving environment.
Ability to work independently, exercise sound judgment, and make decisions with minimal supervision.
Strong verbal and written communication skills, including the ability to explain complex leave and accommodation concepts clearly.
Ability to handle sensitive and confidential information with discretion, professionalism, and integrity.
Strong analytical and critical-thinking skills, including the ability to review and interpret medical documentation.
Ability to build and maintain collaborative relationships with HR Business Partners, managers, Legal, and external vendors.
High level of professionalism, including diplomacy, patience, and tact.
Proficiency in HRIS systems and leave management platforms.
Benefits administration experience is required.

Nice To Haves

Direct experience managing the ADA interactive process and administering FMLA and state leave programs is strongly preferred.

Responsibilities

Provide end-to-end leave and accommodation case management, including assessing team member needs, answering complex questions, and applying benefits and policies accurately.
Serve as the primary point of contact for employees, managers, and HR Business Partners throughout the accommodation lifecycle.
Educate employees, managers, and HR Business Partners on leave and accommodation programs, options, processes, and responsibilities.
Manage and document the full ADA interactive process, including reviewing medical documentation and evaluating reasonable accommodations such as modified schedules, remote work, leave extensions, and job modifications.
Use independent judgment to balance legal requirements, employee needs, and business considerations when determining accommodations.
Monitor cases for compliance risks and escalate complex or high-risk situations to Legal as needed.
Draft and deliver written communications, including leave determinations, accommodation decisions, return-to-work requirements, and other case-related correspondence consistent with legal and company standards.
Maintain accurate and complete leave and accommodation documentation, correspondence, and case files in accordance with recordkeeping requirements.
Protect the confidentiality and sensitivity of medical information and employee situations.
Provide limited cross-functional Benefits team support, including assistance with benefits enrollment inquiries, compliance notices, wellness activities, open enrollment events, and other benefits-related tasks.