Senior Ad Policy Manager, Ads Trust Policy

Amazon • Arlington, VA

2d • Remote

About The Position

Advertising is one of the fastest growing businesses at Amazon and that growth generates challenges in managing huge volumes of advertising submissions while maintaining a high customer experience and working at the speed that advertisers demand. We believe that advertising, done well, can enhance the value of our customer experience and generate a positive ROI for our advertising partners.

As part of Advertising Trust’s Policy & Integrity team, you will have high visibility across Amazon business lines, establishing the right customer experience and long-term strategy for the success of Amazon Advertising. We are a global and diverse team with a long tenure in online advertising, expertise in developing customer experience solutions for highly complex situations, risk mitigation, and brand integrity. We are looking for deep thinkers, innovators, and individuals who are customer obsessed.

Requirements

• Master's degree or above in a relevant discipline (e.g. Law, Political Science, Public Policy, Public Affairs, Economic Development)

Nice To Haves

• Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization
• Experience effectively collaborating with Sales, Legal, and Public Policy teams in high stakes environment
• Excellent communication (verbal and written) and collaboration skills that enable you to earn trust at all levels, including leadership.
• Ability to make complex decisions without enough data.
• Proven experience working on digital advertising in policy, compliance, legal.
• Proven experience with creative acceptance policies, advertising standards, or a related field.

Responsibilities

• Serve as the dedicated single-thread policy partner for regional sales teams, translating policy requirements into actionable sales guidance so sellers can confidently position Amazon Ads without needing to interpret policy frameworks themselves.
• Gather and synthesize voice-of-customer feedback and cultural/regional market intelligence from sales engagements to inform policy development and recalibration.
• Clearly communicate risks, including through high-quality written presentations, and rationale behind policies to internal stakeholder teams to support understanding and consensus of policy positions.
• Work with product teams by creating business requirement documents to ensure policy compliance for developing ad products.
• Build collaborative relationships across other policy teams within the Ad Trust Policy team, across Ads Trust, the Sales organization, Legal, PR, Public Policy and other business units outside of Ads as necessary to support policy management.
• Support high-risk and high-impact escalations in partnership with moderation and tiered support teams.
• Apply knowledge of ad tech systems and Amazon's advertising infrastructure to inform policy decisions and guidance.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior