Senior Accounts Receivables Representative

Fiserv • Marietta, GA

1d

About The Position

As a Senior Accounts Receivables Representative, you will be responsible for recovering early-stage high-balance merchant accounts receivables on behalf of top financial institutions. This role involves managing a dedicated queue of 100-200 accounts, typically with balances ranging from $10,000 to $500,000, 30 days in delinquency.

Requirements

• High School Diploma or equivalent.
• Minimum three years’ experience in a collection environment.
• Experience in collecting high balance B2B accounts.
• Knowledge of applicable laws related to the debt collection industry.
• Experience with computer systems and database management.
• Strong work history with a proven record of job stability

Nice To Haves

• Previous experience in bank collections, credit card collections, mortgage collections, medical collections, or commercial collections.
• Ability to negotiate repayment plans effectively.
• Strong problem-solving skills to resolve billing issues.
• Proficiency in MS Office.

Responsibilities

• First-Party Collections
• Conduct manual skip tracing to locate customers and gather necessary information for follow-up.
• Maintain accurate documentation and organization of account activities.
• Provide excellent customer service while effectively addressing client inquiries and concerns.
• Establish rapport with merchants to overcome objections and secure payment of the debt.
• Document all discussions and actions in a tracking system or database.

Benefits

• Fuel Your Life program to support physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points used for rewards.
• Eight Employee Resource Groups to foster a collaborative culture.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Retirement planning and discounted shares with the Employee Stock Purchase Plan.
• Medical, dental, vision, life, and disability insurance options available day one

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees