Senior Accounts Receivable Specialist (Remote)
About The Position
ezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by 24/7 customer service with real humans. ezCater also enables companies to manage their food spend in a single, customizable platform. For restaurant partners, ezCater helps them grow their business by bringing them more orders and new high-value customers. We're backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille. The Senior Accounts Receivable Specialist will report to the Manager, Accounts Receivable and be instrumental in ensuring the accuracy and integrity of the company's Customer Master, invoicing and billing records. The Senior Accounts Receivable Specialist is responsible for performing, overseeing, and reviewing a variety of AR activities at various levels of complexity to ensure the accuracy and integrity of our financial records and compliance with relevant regulations. The Senior Accounts Receivable Specialist will own the end-to-end accounts receivable cycle, focusing on complex customer invoicing, strategic collections, and account reconciliation.
Requirements
- 5+ years of progressive Accounts Receivable experience in a high volume, customer-centric environment.
- Strong experience with ERP systems (e.g., NetSuite) as well as invoicing systems (Invoiced/Flywire) and third party portals (ex:Coupa, Ariba, etc.)
- Advanced proficiency in Excel and data analysis tools.
- Excellent communication skills and ability to collaborate effectively across time zones and departments.
- Strong attention to detail, problem-solving ability, and commitment to accuracy.
Responsibilities
- Manage the full invoicing cycle, ensuring timely and accurate generation of customer invoices and successful transmission to our customers.
- Serve as a key liaison between Sales, Legal, and Engineering to ensure alignment on product strategy, technical requirements, and customer needs.
- Oversee the daily work and performance of the assigned offshore teammates, ensuring adherence to company policies, service-level agreements (SLAs), and quality standards.
- Monitor the customer aging report and invoicing systems (portals) on a regular basis, while proactively communicating account activity with customers and reducing DSO.
- Communicate directly with customers regarding past due or open balances on account with specific intent to maintain balances as current.
- Perform complex AR reconciliations for customer accounts, investigating and resolving billing discrepancies, unapplied cash, and disputed amounts promptly.
- Ensure completeness and accuracy of Customer Master Data, Invoices, and supporting documentation.
- Complete and review Financial Due Diligence packages related to new invoicing requests as well as Change Orders for existing customers.
- Review utilization as needed and partner with Sales to ensure sustained positive customer experience.
- Support internal and external audit requests, providing documentation and supporting workpapers as needed.
- Drive change by proactively identifying opportunities for process automation and continuous improvement across all AR functions to ensure scalability as the company grows.
- Document business processes and accounting policies to maintain and strengthen internal controls.
Benefits
- Market competitive salary
- stock options that you’ll help make worth a lot
- 12 paid holidays
- flexible PTO
- 401K with ezCater match
- health/dental/FSA
- long-term disability insurance
- mental health and family planning resources
- remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office
- a tremendous amount of responsibility and autonomy
- wicked awesome co-workers
- Relish (and many more goodies) when you’re in our office
- knowing that you helped transform the food for work space
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
