Senior Account Supervisor, Employee Engagement

Zeno Group • Atlanta, GA

1d

About The Position

Zeno Group is seeking a Senior Account Supervisor, Employee Engagement to lead employee engagement, internal communications, and change management programs for leading organizations. This role involves developing strategies to help organizations communicate effectively, strengthen employee experiences, and navigate complex business and organizational change. The ideal candidate is an experienced communications professional who enjoys both strategic thinking and hands-on leadership, with opportunities to lead client programs, provide strategic counsel, manage integrated workstreams, mentor junior team members, and help organizations create meaningful employee experiences.

Requirements

• 6+ years of experience in employee engagement, internal communications, change management, corporate communications or related fields within an agency or similar environment.
• Experience developing and leading employee engagement and internal communications strategies that support organizational and business objectives.
• Experience leading communications for organizational change, transformation or other complex business initiatives.
• Ability to translate business priorities and complex information into clear communications strategies and compelling employee experiences.
• Strong writing, editing, storytelling and presentation skills, with experience developing content for employee, leadership and executive audiences.
• Experience conducting or overseeing communications research and applying employee insights to strategic recommendations.
• Strong understanding of internal communications channels, engagement platforms and employee listening approaches.
• Experience managing day-to-day client relationships and providing strategic counsel across multiple workstreams.
• Strong project and account management skills with experience managing timelines, budgets, resources and multiple priorities.
• Experience leading integrated teams and collaborating across communications disciplines.
• Experience mentoring, coaching and providing feedback to junior team members.
• Collaborative and adaptable mindset with curiosity about workplace culture, emerging technologies and evolving employee expectations.

Nice To Haves

• Familiarity with employee engagement and listening platforms such as Qualtrics, Firstup or similar tools.
• Experience developing executive and leadership communications programs.
• Experience leading integrated programs that connect internal communications with corporate affairs, reputation or external communications.
• Experience contributing to new business pitches or organic client growth.

Responsibilities

• Develop and lead employee engagement and internal communications strategies that strengthen culture, improve employee experiences and support business and organizational priorities.
• Lead communications programs that help employees understand and navigate organizational change, translating complex business initiatives into clear and actionable communications.
• Guide communications research and employee insights initiatives, translating findings into recommendations that inform strategy, content and program development.
• Oversee the development of communications materials for employee and leadership audiences, ensuring content is clear, engaging and aligned with organizational objectives.
• Serve as a trusted day-to-day client advisor, providing strategic recommendations, anticipating needs and leading communications programs across multiple workstreams.
• Partner across disciplines to connect employee engagement strategies with broader corporate, reputation and external communications programs where appropriate.
• Lead and mentor junior team members through clear direction, thoughtful feedback and opportunities to build their skills and grow professionally.
• Identify opportunities to expand client programs and contribute to new business, organic growth and initiatives that strengthen Zeno's Employee Engagement capabilities.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Prescription plans
• Short-term disability
• Long-term disability
• Paid subscription to Headspace
• Access to mental health providers and other services through a best-in-class employee assistance program
• Employee resource groups
• Generous vacation
• Paid holidays
• Self-care time
• 401(k) plan
• Pretax flexible spending accounts
• Tuition assistance
• Life insurance
• Free access to a certified financial coach
• Monthly allowance for ZenoFit program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed