Senior Account Supervisor, Brand Experience, Ruder Finn

Ruder Finn•Chicago, IL

1d•$95,000 - $120,000•Hybrid

About The Position

At Ruder Finn, Brand Experience (BX) is where bold ideas meet business impact. We create integrated campaigns that connect brands with people through culture, creativity, earned influence, and unforgettable experiences. We believe the best work comes from curious minds, collaborative teams, and people who aren't afraid to challenge convention – or have some fun while doing it. We're looking for a Senior Account Supervisor to drive account management and operations for a large, integrated marketing communications program with multiple workstreams for a large client in the food industry. This role will also support other programs for consumer brands across, wellness, lifestyle, CPG, and retail brands. This is a role for someone who thrives at driving the execution of large-scale client programs, driving operational excellence, scope management, budgeting, and project management. You'll also serve as a trusted advisor to clients, inspire teams to think bigger, and guide programs that seamlessly bring together storytelling, media relations, influencer marketing, experiential activations, social, partnerships, and brand moments that spark conversation and drive results. The ideal candidate is an exceptional account manager, a collaborative team player, and a strategic thinker with a strong business acumen who knows how to navigate complexity while keeping teams energized and focused. You'll help support account growth and integrated planning, manage scopes and operations, mentor rising talent, and champion work that pushes beyond the expected. Just as importantly, you'll help shape the culture of our practice. We value people who ask great questions, embrace new perspectives, experiment with fresh ideas, and believe that the strongest teams are built on trust, generosity, and a shared sense of purpose. We work hard, celebrate wins, learn from every challenge, and genuinely enjoy creating great work together. If you're energized by fast-moving brands, love turning insights into experiences, and want to help define what's next for modern brand communications, we'd love to meet you.

Requirements

A bachelor's degree in communications, journalism, marketing, or a related field preferred.
5+ years of experience in public relations, integrated communications, brand marketing, or a related field, preferably within an agency environment and with consumer or brand experience clients.
Experience supporting or leading large integrated consumer communications programs that may include earned media, influencer marketing, experiential activations, social, partnerships, content, and brand storytelling.
Consumer brand experience or strong interest across categories such as CPG, food, wellness, lifestyle, parenting, retail, consumer tech, or adjacent sectors.
Understanding of how client strategy, media, creative ideas, cultural relevance, and account operations come together to drive results.
Comfortable managing client relationships, leading day-to-day communications, presenting recommendations, and building trust with client stakeholders.
Strong media instincts and experience developing pitches, media lists, briefing materials, monitoring reports, and earned-first ideas that support larger client objectives.
Strong writer and editor who can develop and refine client materials, internal correspondence, plans, presentations, press materials, and reports with accuracy and polish.
Highly organized and can manage multiple projects, deadlines, budgets, and shifting priorities while keeping clients and teams aligned.
Proactive and solutions-oriented, able to identify potential issues, bring thoughtful recommendations, and elevate challenges appropriately.
Experience mentoring or managing junior team members and enjoy helping others build confidence, judgment, and skills.
Nimble and resilient in fast-moving environments where priorities shift, timelines change, and teams need clarity and momentum.
Curious about integrating AI tools into communications planning, research, workflows, and team processes in thoughtful, responsible ways.

Responsibilities

Serve as an account operations lead, managing scopes and budgets, providing project management and helping manage client priorities, workstreams, timelines, deliverables, budgets, and team responsibilities.
Support account strategy and tactical execution across integrated programs, ensuring work connects to the broader brand story, business goals, cultural moments, and measurable outcomes.
Build trusted relationships with clients by understanding their needs, expectations, business objectives, competitive landscape, and category dynamics.
Provide thoughtful client counsel and clear recommendations, bringing solutions - not just updates - to account conversations and helping teams anticipate client needs.
Manage multiple projects from planning through execution, proactively identifying roadblocks, troubleshooting challenges, proposing solutions, and keeping work moving with confidence.
Oversee and/or lead account management processes including of status reports, agendas, recaps, trackers, timelines, budget trackers, scopes, and client-ready materials.
Oversee quality and operational performance of assigned accounts, ensuring deliverables are accurate, polished, strategically sound, on time, and aligned with client expectations.
Contribute to integrated earned media strategy by helping develop and pitch story angles, pitch approaches, media lists, briefing materials, monitoring reports, and coverage recaps that ladder up to client goals.
Build and maintain media relationships across relevant consumer verticals such as lifestyle, parenting, food, wellness, retail, broadcast, podcast, newsletter, and creator-led platforms.
Support influencer and creator workstreams, including research, outreach, briefing materials, social content, creative briefs, contracting support, and relationship management as appropriate.
Provide on-the-ground and project leadership for product launches, media moments, experiential activations, influencer campaigns, brand events, and other integrated programs.
Collaborate closely with internal creative, strategy, media, social, influencer, and account teams to ensure work ladders up to the larger client strategy and delivers against shared goals.
Monitor trends, communities, cultural conversations, competitors, and category news, distilling insights into timely, ownable opportunities for clients and the broader BX practice.
Collaborate with the BX team and the wider Ruder Finn global network across select clients, projects, and integrated workstreams.
Take ownership of assigned tasks, ask smart questions, flag issues early, and offer solutions or alternatives when challenges arise.
Contribute to the positive, collaborative, and supportive culture and spirit of the Brand Experience practice.
Mentor and manage junior team members by delegating effectively, setting clear expectations, reviewing work, providing actionable feedback, and helping them strengthen account management, writing, media instincts, and client judgment.
Support organic growth and business development efforts through research, competitive analysis, landscape audits, brainstorm participation, pitch deck development, smart ideas, and category perspective.