Senior Account Specialist - Horizons
Springs Window Fashions•Waukegan, IL
•Onsite
About The Position
The Senior Account Specialist role is part of the Dealer Customer Care team, which plays a foundational role in the company and the success of its dealers. This dynamic group of service professionals is committed to providing a high level of service, going the extra mile to support dealers, and building meaningful long-term relationships. The position supports the Best Experience philosophy by building and maintaining positive business relationships with independent dealers. This includes customer support, training, mentoring, and high-level presentations to customers.
Requirements
- High School Diploma
- Technical aptitude with Web conferencing, PowerPoint and Excel
- Ability to communicate effectively in person, over the phone, and in writing
- Proficient in Microsoft Office
Nice To Haves
- Customer Service experience preferred
Responsibilities
- Provides all aspects of customer service to specific key accounts, including problem resolution, follow-through, shipment expediting, public relation calls, and training.
- Provides ongoing account-specific training on policies and programs to customer service representatives.
- Conducts daily communication, both verbal and written, with internal and external customers, including senior-level management, Buyers/Merchants, customers, Directors, and Account Managers.
- Works cross-functionally to support and communicate account-specific needs regarding the NPS process.
- Gains feedback from account managers to recommend program/policy changes.
- Defines and/or interprets customer program/policy to the satisfaction of both the customer and the Company to assist CSRs with problem resolution.
- Anticipates and responds to customers’ needs by proactively identifying potential problems/concerns and working with cross-functional departments to resolve them.
- Communicates to management problems affecting the quality of service provided to assigned accounts.
- Analyzes feedback and recommends possible solutions.
Benefits
- medical insurance
- dental insurance
- vision insurance
- 401(k) retirement plan with up to 5% company match of eligible contributions
- life insurance
- long-term disability insurance
- short-term disability insurance
- paid sick time at an amount that meets or exceeds all local requirements
- paid vacation time
- paid holidays per year
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
