Senior Account Specialist II

Stella Jones•Brierfield, AL

4d•Onsite

About The Position

We are seeking a qualified Senior Account Specialist II located at our Brierfield, Alabama facility. This position manages assigned customer accounts by handling a variety of pre/post sales functions to ensure the highest quality of customer service. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Requirements

Associate degree (A.) or equivalent; or four or more years related experience and/or training
Five or more years customer service experience
Four or more years industry knowledge
Inventory management knowledge
Advance proficiency in Microsoft Suite
Strong organizational skills, proactive attitude with exceptional attention to detail
Capability to multi-task and work under pressure of deadlines
Ability to work in a team environment and interface interdepartmentally
Demonstrated ability to review RFP’s and to identify business issues
Ability to make sound decisions with minimum supervision and delegates effectively
Ability to build strong working relationships and have an excellent customer service record

Responsibilities

Manages contract customer accounts $15m and above annually
Advanced Inventory management and review
Manage Advanced Consignment Inventory with 15 or more locations
Performs target reviews for customers
Understands supported contract and adheres to requirements
Ability to run interpret complex analytical reports and reconcile discrepancies
Leads customer/internal meetings when necessary
The ability to work overtime/storm response when necessary
Proactively puts together and understands complex price adjustment
Assists with RFQ's for assigned contract customers
Prioritize incoming emails and tasks to meet deadlines
Advanced Microsoft office Suite skills
Complete Master Data requests as needed
Advanced Power BI skills
Anticipate the requirements needed to support the RSM's/Directors
Travel as needed for customer relations or inventory counts 15%
Proactively communicates pertinent information with cross functional teams and Supervisor as required
Ability to communicate with customers
Assist with special projects as needed