Senior Account Specialist II
About The Position
Stella-Jones is a leading manufacturer of essential infrastructure products focused on serving utilities and railroads, as well as supplying big box home improvement stores across North America. Headquartered in Montreal, Canada and publicly traded on the Toronto Stock Exchange, Stella-Jones operates a vast network of facilities that employs more than 3,000 employees across the United States and Canada. Built on strong foundations with a coast-to-coast reach, we offer real opportunities for career success and community impact. We are seeking a qualified Senior Account Specialist II located at our Brierfield, Alabama facility. This position manages assigned customer accounts by handling a variety of pre/post sales functions to ensure the highest quality of customer service.
Requirements
- Associate degree (A.) or equivalent; or four or more years related experience and/or training
- Five or more years customer service experience
- Four or more years industry knowledge
- Inventory management knowledge
- Advance proficiency in Microsoft Suite
- Strong organizational skills, proactive attitude with exceptional attention to detail
- Capability to multi-task and work under pressure of deadlines
- Ability to work in a team environment and interface interdepartmentally
- Demonstrated ability to review RFP’s and to identify business issues
- Ability to make sound decisions with minimum supervision and delegates effectively
- Ability to build strong working relationships and have an excellent customer service record
Responsibilities
- Manages contract customer accounts $15m and above annually
- Advanced Inventory management and review
- Manage Advanced Consignment Inventory with 15 or more locations
- Performs target reviews for customers
- Understands supported contract and adheres to requirements
- Ability to run interpret complex analytical reports and reconcile discrepancies
- Leads customer/internal meetings when necessary
- The ability to work overtime/storm response when necessary
- Proactively puts together and understands complex price adjustment
- Assists with RFQ's for assigned contract customers
- Prioritize incoming emails and tasks to meet deadlines
- Advanced Microsoft office Suite skills
- Complete Master Data requests as needed
- Advanced Power BI skills
- Anticipate the requirements needed to support the RSM's/Directors
- Travel as needed for customer relations or inventory counts 15%
- Proactively communicates pertinent information with cross functional teams and Supervisor as required
- Ability to communicate with customers
- Assist with special projects as needed
Benefits
- The security of working for a company designated as an essential workplace
- Comprehensive total benefits package with 3 medical plans to choose from
- Several company-paid benefits including:
- Dental and Vision coverage
- Life insurance and Accidental Death & Dismemberment (AD&D) policies
- Long-Term Disability Coverage
- Access to a robust employee assistance program
- Competitive compensation
- Annual bonus program opportunity
- 401(k) savings plan with generous Company match (150% on the first 4% deferred)
- 2 weeks paid vacation and 9 holidays
- Career advancement opportunities
- Ability to purchase Company stock
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
