Account Operations Specialist II
About The Position
Job Responsibilities: · Manage account relationships, maintaining effective communications and ensuring customer requirements are met. · Review and update condition report; approve and audit vehicle repair report. · Walk vehicles with account representative and make recommendations for reconditioning to increase vehicle value. · Respond to customer inquiries relating to vehicles. Provide quality service and assist in resolving problems. · Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning. · In coordination with account representative, account administrator, and account specific procedures prepare sale vehicle run process including run order, scheduling, notice to customer account, etc. · Work with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles. · Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale. · Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence. · Perform other duties as assigned by management.
Requirements
- High School Diploma or equivalent required.
- Safe drivers needed; driver's license required
- Ability to drive vehicles with standard and automatic transmission.
- Effective communication and organization skills required.
- Commitment to providing excellent customer service essential.
Nice To Haves
- Prior experience in vehicle reconditioning, general auto body knowledge, etc. helpful.
- Satisfactory computer skills and the ability to utilize a portable terminal, brick, etc. preferred.
Responsibilities
- Manage account relationships, maintaining effective communications and ensuring customer requirements are met.
- Review and update condition report; approve and audit vehicle repair report.
- Walk vehicles with account representative and make recommendations for reconditioning to increase vehicle value.
- Respond to customer inquiries relating to vehicles. Provide quality service and assist in resolving problems.
- Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning.
- In coordination with account representative, account administrator, and account specific procedures prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.
- Work with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles.
- Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale.
- Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
- Perform other duties as assigned by management.
Benefits
- Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
- Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
- Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
