Account Specialist II

Ecolab • Saint Paul, MN

9d

About The Position

What's in it For You : · Supportive, team-oriented atmosphere that nurtures your entrepreneurial spirit and respects your abilities. · High potential career opportunities, due to our commitment to promoting from within. · Ability to network with high level customer stakeholders across the food service, hospitality, gaming, and food retail industries. · Comprehensive benefits package and competitive wages. · An opportunity to be part of a Fortune 500 company dedicated to a cleaner, safer, healthier world. What You Will Do : · Participate in the Request for Information (RFI) / Request for Proposal (RFP) process for new customer prospects · Manage all aspects of designated number of key customer accounts including new customer rollouts. · Act as primary Sales Operations customer contact for assigned projects and accounts, completing or delegating all requests for designated account alignment. · Partner with Sales Operations primary team members to support additional customers within aligned regions, as needed · Create and present industry leading data driven business reviews geared towards customer solutions and recommendations · Respond to direct customer email and phone communication, which includes managing customer concerns, requests, and general program inquiries · Create and execute on dynamic and innovative reporting requests · Provide data driven analyses and recommendations to help customers execute on objectives and drive a culture of pest elimination. · Validate, manage, and upload customer hierarchy alignments for customer-specific alerts and reporting · Cross-functional relationship building with Commercial Digital Solutions, finance, operations, global business services, marketing and other internal teams. · Collaborate with other divisions of Ecolab to support our customers. · Manage customer expectations and program components to be implemented by internal teams. · Assist Account Managers with support of key corporate customers · Mentor, train, and onboard new Account Specialists.

Requirements

• Bachelor’s Degree
• Minimum of 2 years of customer service experience in call center or professional business environment
• Intermediate user of Microsoft Office Suite
• Excellent time management skills with ability to multi-task and prioritize to meet deadlines
• Excellent verbal and written communication skills
• Strong analytical and organizational skills
• Immigration sponsorship not available for this role

Nice To Haves

• Advanced user of Microsoft Office Suite
• Experience processing large amounts of data (customer and financial reporting)
• Familiarity with Pest Elimination business practices and procedures
• Salesforce.com experience
• IBMi (AS400 & CMS) experience
• At least 2 years of account management or B2B sales experience
• A degree in Business, Project Management or Data Analysis
• Demonstrated leadership experience.
• Ability to think critically and demonstrate problem-solving capabilities
• Ability to be productive in both team and self-supporting environments
• Ability to present to medium or large groups
• Ability to learn unique and proprietary software

Responsibilities

• Participate in the Request for Information (RFI) / Request for Proposal (RFP) process for new customer prospects
• Manage all aspects of designated number of key customer accounts including new customer rollouts.
• Act as primary Sales Operations customer contact for assigned projects and accounts, completing or delegating all requests for designated account alignment.
• Partner with Sales Operations primary team members to support additional customers within aligned regions, as needed
• Create and present industry leading data driven business reviews geared towards customer solutions and recommendations
• Respond to direct customer email and phone communication, which includes managing customer concerns, requests, and general program inquiries
• Create and execute on dynamic and innovative reporting requests
• Provide data driven analyses and recommendations to help customers execute on objectives and drive a culture of pest elimination.
• Validate, manage, and upload customer hierarchy alignments for customer-specific alerts and reporting
• Cross-functional relationship building with Commercial Digital Solutions, finance, operations, global business services, marketing and other internal teams.
• Collaborate with other divisions of Ecolab to support our customers.
• Manage customer expectations and program components to be implemented by internal teams.
• Assist Account Managers with support of key corporate customers
• Mentor, train, and onboard new Account Specialists.

Benefits

• Supportive, team-oriented atmosphere that nurtures your entrepreneurial spirit and respects your abilities.
• High potential career opportunities, due to our commitment to promoting from within.
• Ability to network with high level customer stakeholders across the food service, hospitality, gaming, and food retail industries.
• Comprehensive benefits package and competitive wages.
• An opportunity to be part of a Fortune 500 company dedicated to a cleaner, safer, healthier world.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level