Operations Specialist II

First Horizon • Memphis, TN

20h • Onsite

About The Position

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time. Under limited supervision, this position performs a variety of routine and complex clerical duties ensuring the timely and accurate processing of paper and or electronic data under strict departmental processing standards and guidelines.

Requirements

• High school diploma or GED
• 6 years of experience or equivalent combination of education and experience.
• Proficiency with Microsoft Office
• Solid verbal and written communication skills as well as a high level of accountability.

Nice To Haves

• Some understanding of bank products is preferred, and the applicant should process a strong sense of ownership and be team oriented.

Responsibilities

• Gathers, compiles, sorts, verifies and enters the required information into the system to ensure timely and accurate data processing.
• Prepares a variety of standard and complex reports for the department; ensures monthly budget reporting and roll-ups are completed.
• Assists internal and external customers with simple routine questions; refers to supervisor for complex issues and or to the appropriate department.
• Maintains all documentation according to departmental and company retention guidelines.
• Ensures information requests are handled in accordance with departmental and company policies and procedures.
• Assists with special employee or community related projects.
• Completes, passes and maintains an up-to-date status for all positional and company required compliance and regulatory courses by assigned due date(s).
• Performs all other duties as assigned

Benefits

• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED