Senior Account Representative

Berklee College of Music•Boston, MA

4d•Onsite

About The Position

The Student Accounts team is seeking a precise, detail-oriented, and autonomous Senior Account Representative. This role is responsible for the proper disposition, posting, and reconciliation of daily cash receipts for student tuition, residence hall fees, and auxiliary balances. You will ensure all incoming payments are processed efficiently, deposited promptly, and that weekly and ad-hoc student refunds are managed with rigorous analytical accuracy. At Berklee, your work directly supports the next generation of creative leaders.

Requirements

Minimum of 3 years of progressive professional experience within a university student accounts office, higher education financial service division, or a closely related accounting framework.
Bachelor’s degree or an equivalent combination of education and professional experience is required.
Strong foundational knowledge of accounting with experience interpreting financial entries and managing cash procedures.
Complete understanding of banking protocols, including credit advice, wire transfers, and foreign exchange (FX).
Exceptional attention to detail, strong problem-solving skills, and the capacity to work accurately with minimal direct supervision.
Strong interpersonal communication skills to guide students and parents through financial timelines with professional customer-service empathy under pressure.

Nice To Haves

Previous college administration experience is highly preferred.
Direct exposure to higher education ERP systems (such as Workday, Colleague, PowerCampus, or Banner) and experience interpreting computer output is preferred.
Specific knowledge of Workday Student Accounts is a major plus.

Responsibilities

Post mailed student payments, ensure checks and money orders are promptly deposited to the bank, and manage credit card chargebacks or returned payments.
Coordinate physical check deliveries to Accounts Receivable, covering customer accounts, miscellaneous departmental billings, donations, and auxiliary income.
Execute daily data imports from third-party payment gateways (including ACI, Nelnet/Tuition Management Systems, and Flywire) into core institutional systems (Colleague, PowerCampus, and Workday).
Review, prepare, and process all undergraduate and graduate student refunds, including tuition adjustments, application fees, enrollment deposits, and federal Title IV disbursements.
Manage complex financial workflows, including refund holds, leave-on-account designations, and the check void/reissue process.
Maintain daily documentation and payment history records.
Review and process corporate vendor invoices for third-party service providers.
Manage an active Salesforce caseload and provide administrative payment support for global lines, including Berklee Online, Berklee NYC, and Berklee on the Road.