Senior Account Manager - Manufacturing
About The Position
In the role of Senior Account Manager, you will be a leader at the center of the action. Responsible for overall site operations, client relationship and managing a service team that consist of Account Supervisors and Recruiters. You will manage annual revenues between $9 million - $14 million, regularly following up with end-user clients, who work with our associates, and executive-level facility managers to ensure that all strategic goals and objectives are met. The Senior Account Manager will lead day-to-day operations while owning key client relationships and ensuring exceptional service delivery. This role is responsible for driving operational performance, productivity, quality, and profitability while developing and leading a high-performing team. The ideal candidate is a hands-on, strategic leader who can manage complex operations, build strong client partnerships, resolve escalations, identify opportunities for continuous improvement, and translate client needs into effective operational solutions. Strong communication, leadership, problem-solving, and relationship-management skills are essential for success.
Requirements
- High School diploma or GED required
- 5+ years’ experience managing onsite teams
- Highly effective personnel and process management skills and techniques
- Proven skills and knowledge on training, coaching, and performance evaluation
- Knowledge of MS Office software: Excel, Outlook, PowerPoint, and Word
- Strong communication skills, both oral and written
- Ability to solve complex problems, including finance
- Strong interpersonal and customer service skills
- Exceptional attention to detail
Nice To Haves
- bachelor’s degree preferred
- Experience with Lean, Kaizen, Six Sigma, A3, or continuous improvement preferred
Responsibilities
- Manage and provide guidance to the service team’s daily operations
- Own and maintain key client relationships and serve as the primary operational point of contact
- Build strong, long-term partnerships with clients and internal stakeholders
- Conduct regular business reviews/QBRs and communicate operational performance
- Proactively identify and resolve client concerns, escalations, and service issues
- Understand client needs and translate them into operational requirements
- Partner with clients on service improvements, process changes, and performance goals
- Monitor client satisfaction, retention, and service-level expectations
- Ability to balance client expectations with operational capabilities and profitability
- Responsible for coaching, training and developing service team members
- Oversee recruiting efforts to ensure sufficient staff levels, to include the process of interviewing, hiring, orientation, and training
- Provide guidance or manage associate performance
- Oversee scheduling, attendance, and shift meetings
- Payroll approval and processing
- Trend analysis and financial forecasting
- Develop and implement a safety program
- Audit and regularly report on KPIs to ensure all policies are executed in accordance with federal and organizational regulations
Benefits
- 6 paid holidays
- 1 paid floating holiday
- up to 20 days of Paid Time Off per year
- Medical/Dental/Vision insurance
- Company-matching 401(k)
- Employee Stock Purchase Program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
