Senior Account Manager (Third-Party Vendor Enablement Coordinator)

PNC•Home Location-PA (PAH01), PA

1d•$70,000 - $156,000•Remote

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Senior Account Manager (Third-Party Vendor Enablement Coordinator) within PNC's Treasury Management Card Product organization. This is a remote position. The Third-Party Vendor Enablement Coordinator serves as the central liaison between internal stakeholders and third-party payment enablement providers, supporting supplier acceptance and adoption initiatives across commercial card and virtual payment programs. This role is responsible for coordinating supplier enablement campaigns, managing vendor relationships, optimizing supplier matching and onboarding processes, and identifying opportunities to increase supplier participation and payment volume through strategic third-party partnerships. The position works closely with Commercial Card Clients, Account Managers, Client Solution Officers, retention specialists, suppliers, and external enablement partners to drive program growth and maximize value for customers and suppliers.

Requirements

Experience in commercial card, treasury management, accounts payable automation, supplier enablement, vendor management, or payment solutions.
Knowledge of supplier enablement programs, virtual card solutions, and third-party payment networks.
Strong project coordination and relationship management skills with the ability to manage multiple stakeholders simultaneously.
Experience analyzing campaign performance, supplier data, and operational metrics.
Excellent communication and presentation skills.
Proficiency with Microsoft Office applications, reporting tools, and CRM platforms.
Strong analytical and problem-solving abilities with a focus on driving measurable business outcomes.
University / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

Account Management
Client Counseling
Competitive Advantages
Go-to-Market Strategies
Influencing Skills
Negotiation
Relationship Building
Sales Operations
Customer Relationship Management Applications
Customer Support Policies, Standards and Procedures
Decision Making and Critical Thinking
Effective Communications
Flexibility and Adaptability
Managing Multiple Priorities
Negotiating
Problem Management Process

Responsibilities

Serve as the primary day-to day point of contact for all Third-Party Provider (3PP) communications, meetings, and ongoing relationship management.
Coordinate activities between internal stakeholders and third-party enablement partners to ensure effective execution of supplier enablement strategies.
Act as the internal subject matter expert and advocate for 3PP programs, capabilities, and strategic partnerships.
Maintain third-party provider network inventories, oversee network updates, and manage supplier matching processes to maximize supplier optimization opportunities.
Manage supplier file submissions to third-party providers and ensure timely delivery of supplier data for campaign execution.
Coordinate strategic supplier enablement initiatives targeting high-value suppliers, including suppliers generating significant annual spend, in partnership with providers such as Visa, Boost, and other enablement partners.
Partner with Account Managers and Client Solution Officers to identify opportunities for supplier onboarding, activation, and payment acceptance growth.
Support supplier retention efforts by partnering with retention specialists to manage supplier opt-out requests and identify opportunities to preserve and expand virtual card spend.
Consolidate, analyze, and distribute weekly campaign status reports, supplier enablement metrics, and performance updates.
Evaluate current and historical supplier enablement campaigns to identify trends, performance gaps, and opportunities for increased third-party provider engagement.
Monitor program effectiveness and recommend enhancements to improve supplier adoption, activation, and spend performance.
Maintain accurate documentation, reporting, and process tracking to support ongoing program management and executive visibility.
Identify opportunities to increase supplier participation and maximize value from third-party enablement partnerships.
Support pricing discussions, vendor evaluations, and business case analysis to ensure the most effective third-party solution is selected for both customers and suppliers.
Collaborate with internal stakeholders to develop strategies that improve supplier acceptance rates, payment volume growth, and operational efficiency.
Assist with implementation of new enablement technologies, supplier engagement strategies, and process improvements designed to expand program reach and effectiveness.
Serves as the clients' point of contact for all matters, to build and maintain a long-lasting relationship.
Monitors client contract for compliance and participates in the negotiations of base contract and contract modifications.
Manages processes outlined in the contract and resolves challenges/issues.
Handles higher volume, higher visiblity and more complex clients.
Serves as a main point of contact for client matters.
Identifies and develops new servicing opportunities with existing clients to build and maintain a long-lasting relationship.
Leverages industry and PNC knowledge to inform customers of appropriate products/services, rates, and other opportunities.
Serves as an escalation point and training resource to junior staff.
Actively participates in negotiating servicing agreements and servicing fees for existing clients if contract modifications are needed.
Works directly with in-house counsel and clients on contract negotiations, including the review of the servicing agreements to ensure contract terms meet servicing guidelines.
Analyzes, assesses and documents client requirements.
Forecasts and tracks key account metrics.
Proactively identifies customization needs, and works with service partners to decision/implement.
Independently manages processes outlined in the contract and independently partners to resolves challenges regarding implementation and production issues.
Serves as an escalation point for high severity requests or issues.
Identifies the best solution to maintain a positive client relationship.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service