Senior Account Manager - Parking Operations

Propark Mobility•Hartford, CT

2d•$60,000 - $65,000•Onsite

About The Position

Propark Mobility is seeking a Senior Account Manager to join their team. This role involves overseeing customer service programs, managing client relationships, and ensuring operational efficiency at assigned locations. The ideal candidate will have strong operational and financial acumen, exceptional team leadership skills, and excellent communication abilities. This position offers opportunities for career growth within a supportive and progressive work environment.

Requirements

Operational and financial acumen
Exceptional team leadership skills
Impeccable conversational and written communication skills
Motivated individual willing to take on new challenges
Self-sufficient, resourceful, and decisive
Exceptional way with people, and ability to bring extraordinary results
Minimum of 2 years of progressive management and operational experience in hospitality, parking or a related industry.
Excellent computer skills, including Microsoft Office Products including Word, Excel, Power Point, and Outlook, and ADP

Nice To Haves

Management experience in the Hospitality industry, preferably including parking experience.
Bachelor’s degree with a concentration in business is preferred.

Responsibilities

Assist and train managers in handling customer complaints and day-to-day operational issues.
Oversee the customer service program at assigned locations to ensure customer and client satisfaction.
Organize and maintain all equipment and uniform needs, including shuttle buses, signs, key boxes, tickets, cones, jackets, etc.
Prepare annual budget to ensure that a proper plan for the generation of revenues, allocation of staff and operating expenses are established for the fiscal year.
Act as primary point of contact with client and maintain highest level of relationship satisfaction.
Perform other tasks as developed and assigned by company management.

Benefits

Fantastic opportunities for career growth
Free Parking!!
Competitive salary that is commensurate with experience, plus incentive bonus potential.
Very generous time off allowances - holidays, vacation, wellness and an extra day off for your birthday!
Priority driven culture that is supportive, engaging, empowering and celebratory.
A company that values diversity, inclusion, and belonging.
The ability to work in a fun and progressive environment in which everyone is provided with strong direction and then empowered to complete their objectives.
Learning opportunities through our internal training program - Propark Think
Phenomenal Benefits Package, including medical, dental, vision, and 8 supplemental insurances, including pet insurance!
Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7