Senior Account Manager (Packaging Design)

Propelis • New York, NY

3d • $95,000 - $105,000 • Hybrid

About The Position

Marks, part of the Propelis Group, is a consumer experience agency creating engaging moments across the entire brand spectrum—from brand design and packaging, to content and consumer connections. We are a collaborative global network of 1,900+ team members across 25+ studios and 20+ countries, partnering with some of the world’s most recognized brands to solve complex business challenges through design, strategy, and craft. The primary purpose of this role is to partner with and ensure the long-term success of our clients in a brand strategy, packaging, POS and social design environment. The Senior Account Manager will act as the strategic business leader and become a trusted resource for their portfolio of assigned clients, addressing their business needs and design challenges. This role involves liaising between customers and internal cross-functional teams to ensure the timely and successful delivery of packaging design & strategic solutions. The primary responsibility will be the growth of the portfolio to meet a dedicated forecast. This is a hybrid/remote role with a strong preference for the candidate to be located in New Jersey or NYC.

Requirements

• Bachelor’s degree in Marketing, Business Administration, Graphic Management Services or Design
• Minimum 7+ years of experience in brand stewardship and account management.
• Minimum 4 years of experience working with clients on brand strategy, creative design and design adaptation all in relation to packaging.
• Minimum 4 years of experience in visual communication.
• Proficient using PC platform and Mac OS, Microsoft Word, Excel, and PowerPoint (or Keynote).
• You have experience in account management in the packaging design environment.
• You’re a motivated problem solver with an appetite for growth in a fast-moving, industry-defining business and team.
• You have a positive, proactive attitude towards opportunities and potential problems.
• You are excited and motivated to work on some of the most recognizable brands in North America.
• You have a proven ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
• You possess superior written and interpersonal communication skills that can flex and navigate easily across multiple clients and project teams.
• You have a curious nature and a commitment to continuous learning.
• You can evaluate design effectiveness and brand performance across all media types.
• You have a thorough understanding of the creative process.
• Approachable with the desire to foster and maintain relationships within the organization.
• You hold a valid passport and have the ability to travel to the US.

Nice To Haves

• You have experience managing/mentoring account team members and project managers.
• Integrated marketing and digital/e-commerce experience.
• Global CPG and/or healthcare/wellness experience preferred.

Responsibilities

• Get immersed in the exciting, fast-paced, Marks Design Culture to be able to present our strategic solutions to clients.
• Oversee all marketing and design needs for client portfolio - including Brand Strategy, Packaging, POS, Digital and Social.
• Develop a trusted advisor relationship with key accounts and customer stakeholders.
• Ability to lead account, and project teams, and day-to-day creative outputs.
• Ability to apply insights to creative, effectively present and communicate layouts to clients.
• Ability to multi-task and problem-solve on a daily basis.
• Provide strategic direction/rationale and quality check on all design work to ensure high standards are met, error-free.
• Lead project kick-offs, brainstorming sessions, and client meetings, ensuring smooth project work flow in conjunction with all Team Members and clients.
• Write briefs in conjunction with the client, align on design objectives and design intent.
• Ensure the designs presented align with the approved briefs.
• Recommend improvements in the design process and utilization of resources to optimize efficiencies where applicable.
• Act as first point of escalation and responsibility to the Marks Design Team.
• Provide proposals, estimates and SOWs based on client brief, adjusting based on project scope changes and presenting to client to ensure alignment.
• Invoice projects in a timely manner.
• Forecast and track key account metrics.
• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• May be future expectation for periodic on-site collaboration in New Jersey to meet with clients and key stakeholders.
• Proactively identify opportunities, build trusted client relationships, and align cross-functional teams.

Benefits

• selection of health care plans with prescription drug coverage
• dental plan
• vision plan
• basic and supplemental life insurance
• a flexible spending account for medical and dependent care expenses or a health savings account based on plan selection
• short/long term disability
• 401(k) Savings Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior