Senior Account Manager

The Staff Pad • South San Francisco, CA

12d • Onsite

About The Position

The Staff Pad is proud to partner with a global leader in fine art logistics, and we are looking to hire an experienced Senior Account Manager who will serve as a strategic leader and trusted advisor to high-value clients, overseeing complex logistics projects while driving account growth and profitability at the South San Francisco location. This role combines senior-level client relationship management, commercial leadership, and operational oversight. You will play a key role in expanding strategic accounts, mentoring junior team members, and contributing to broader business initiatives and growth strategies. This position is ideal for a highly experienced, results-driven professional who thrives in a fast-paced, client-centric environment and excels at managing sophisticated client needs while delivering exceptional service and business outcomes.

Requirements

• Bachelor’s degree or equivalent professional experience
• 7–10+ years of account management experience within fine art logistics, auction houses, design, luxury services, or a related industry
• Demonstrated success managing complex, high-value client accounts and revenue-generating portfolios
• Strong commercial acumen with a proven ability to drive account growth, profitability, and client retention
• In-depth knowledge of logistics operations, import/export compliance, and pricing strategies
• Excellent leadership, communication, presentation, and negotiation skills
• Experience mentoring, coaching, or supporting junior team members
• Proficiency in Microsoft Office Suite

Nice To Haves

• experience with HubSpot and Moveware is a plus (training provided)

Responsibilities

• Serve as the senior point of contact for key and high-value client accounts
• Build & maintain long-term partnerships and act as a trusted advisor on logistics strategy
• Develop a strong understanding of client objectives to identify growth opportunities and enhance service delivery
• Lead client meetings, presentations, and business reviews
• Manage and grow a portfolio of strategic accounts, driving revenue expansion and profitability
• Identify cross-selling and upselling opportunities across service lines
• Support new business development through networking, referrals, and industry engagement
• Support leadership and contribute to pricing strategies and market positioning initiatives
• Oversee successful execution of complex domestic and international logistics projects from inception to completion.
• Ensure projects are delivered on time, within budget, and to the highest service standards.
• Act as the escalation point for operational challenges and client issues.
• Coordinate cross-functional teams to ensure seamless delivery across all service areas
• Manage account financials, including quoting, billing, cost control, and margin optimization
• Monitor & manage project profitability and implement strategic adjustments when needed
• Achieve and exceed individual revenue targets (increased expectations aligned to seniority)
• Provide forecasting, reporting, and performance insights to leadership
• Ensure accuracy and compliance of all regulatory documentation, including CITES, NOAA, and U.S. Fish & Wildlife requirements
• Maintain expertise in international shipping regulations and risk management/mitigation
• Ensure all client deliverables meet legal, insurance, and company standards
• Mentor and support Account Managers and junior team members
• Share best practices and contribute to team development
• Provide guidance on complex accounts and support issue resolution
• Foster a collaborative and high-performing team environment
• Partner with senior leadership (VPs, Directors, General Manager) on key accounts and strategic initiatives
• Collaborate with global offices to ensure service consistency and excellence
• Support internal process improvements that increases operational efficiency and enhances client outcomes
• Champion service standards and brand values
• Analyze client feedback and implement improvements
• Lead post-project reviews to drive operational efficiency and innovation
• Comply with all company policies, procedures, and Health & Safety regulations
• Act in the best interests of the organization and its clients
• Represent the company as a senior ambassador in all professional interactions

Benefits

• training provided

What This Job Offers

• Job Type: Full-time
• Career Level: Senior