Senior Account Manager
About The Position
The Staff Pad has partnered with a global leader in fine art logistics to identify an experienced and strategic Senior Account Manager. This organization is trusted by collectors, designers, galleries, and auction houses worldwide, delivering high -touch, end -to -end logistics solutions with precision and discretion. This role is ideal for a seasoned professional who thrives in a client -facing, fast -paced environment and brings a strong blend of commercial acumen, operational expertise, and leadership. As a Senior Account Manager, you will serve as a trusted advisor to high -value clients while driving account growth, overseeing complex logistics projects, and mentoring team members.
Requirements
- Bachelor’s degree or equivalent experience
- 7–10+ years of account management experience in fine art logistics, auction houses, design, or luxury services
- Proven ability to manage large, complex, high -revenue client portfolios
- Strong commercial acumen with a track record of driving revenue growth and profitability
- Advanced knowledge of logistics operations, import/export compliance, and pricing strategy
- Exceptional communication, negotiation, and leadership skills
- Experience mentoring or leading team members
- Proficiency in Microsoft Office
Nice To Haves
- experience with HubSpot and Moveware is a plus
Responsibilities
- Serve as the senior point of contact for key and high -value client accounts
- Build long -term partnerships and act as a trusted advisor on logistics strategy
- Develop a deep understanding of client goals to identify growth opportunities
- Lead client meetings, presentations, and business reviews
- Manage and grow a portfolio of strategic accounts
- Identify upselling and cross -selling opportunities across service lines
- Support new business development through networking and referrals
- Contribute to pricing strategy and market positioning
- Oversee complex domestic and international logistics projects from start to finish
- Ensure delivery meets expectations for timeline, budget, and quality
- Act as an escalation point for operational challenges
- Coordinate cross -functional teams to ensure seamless execution
- Manage account financials including quoting, billing, and cost control
- Monitor profitability and adjust strategies as needed
- Meet or exceed revenue targets aligned with senior -level expectations
- Provide forecasting, reporting, and insights to leadership
- Ensure accuracy of regulatory and compliance documentation (CITES, NOAA, U.S. Fish & Wildlife, etc.)
- Serve as a subject matter expert on international shipping regulations
- Ensure all deliverables meet legal, insurance, and company standards
- Mentor and support Account Managers and junior team members
- Share best practices and contribute to team development
- Foster a collaborative, high -performance environment
- Partner with senior leadership on strategic initiatives
- Collaborate with global teams to ensure service consistency
- Influence internal processes to improve efficiency and outcomes
- Uphold company service standards and brand values
- Analyze client feedback and implement improvements
- Lead post -project reviews to drive innovation and operational excellence
Benefits
- Work with a globally recognized leader in fine art logistics
- Partner with prestigious, high -value clients
- Play a strategic role in business growth and client success
- Collaborative, high -performance environment with strong leadership support
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
