Senior Account Manager

Outright•Washington, DC

28d•Remote

About The Position

At Outright, Senior Account Managers are trusted client leaders who help clients define their goals, strategize next steps, and lead project teams to successful execution. This role involves leading client relationships and complex projects across various creative disciplines including brand, marketing, campaigns, digital, and content. The ideal candidate will possess a strong understanding of marketing principles and be able to translate this into clear direction for both clients and internal teams. This position requires connecting client objectives with project execution, strategy with implementation, and team members to bring ideas to life. Responsibilities include leading briefs, shaping strategy, challenging assumptions, making recommendations, managing complexity, and ensuring team progress without constant oversight. The Senior Account Manager is expected to confidently lead clients, guide teams, manage details, anticipate future needs, and know when to involve specialized expertise. Over time, the influence of the Senior Account Manager should grow through strong client relationships, strategic judgment, leadership, operational discipline, and business impact.

Requirements

7+ years of experience leading client relationships, marketing initiatives, and complex engagements within an agency, creative or marketing environment, or in a comparable role within a large organization, nonprofit, or leading brand.
Demonstrated experience serving as a primary client or stakeholder lead, translating goals into strategy, recommendations, and action.
Demonstrated experience independently leading complex projects from brief through delivery, including coordinating multidisciplinary teams, managing budgets and timelines, and navigating changing priorities.
Experience leading marketing and integrated campaigns, understanding how various channels work together.
Working knowledge of paid media planning and campaign management, including common channels, audience targeting, flighting, budgets, optimization, and performance measurement.
Experience developing and leading creative or marketing briefs.
Experience developing or leading content strategy, messaging, or strategic storytelling.
Strong understanding of audience strategy and the ability to distinguish between the needs of different stakeholders.
Strong strategic judgment and confidence to make recommendations and challenge assumptions.
Proven ability to manage complex scopes, timelines, budgets, resources, and competing priorities.
Strong understanding of project economics and account growth.
Fluency with project management systems such as Harvest, Outlign, Asana, Monday.com, or comparable platforms.
Experience working closely with creative teams, with a strong understanding of creative development and production processes.
Experience managing external vendors, freelancers, production partners, or other outside collaborators.
Demonstrated ability to lead project teams toward strong performance by creating clarity, setting expectations, anticipating needs, removing obstacles, and holding people accountable.
Working knowledge of utilization and team performance metrics.
Strong presentation, facilitation, and communication skills.
Ability to work independently, make decisions, and move projects forward without constant oversight.
Ability to manage ambiguity and complexity with composure, organization, and follow-through.
An understanding of how emerging tools and technologies—including AI—can improve marketing, strategy, project management, and creative workflows.
A portfolio of work, case studies, or examples demonstrating your role in shaping strategy, leading clients, and delivering meaningful marketing or creative outcomes.

Responsibilities

Lead day-to-day client relationships, building trust and acting as a strategic partner.
Understand client organizations, audiences, goals, challenges, and competitive landscapes to inform recommendations.
Guide clients through ambiguity, translating broad goals into clear priorities, strategies, and actionable steps.
Develop relationships across client organizations, understanding the needs of various stakeholders.
Provide a clear point of view in client conversations, knowing when to push, listen, or involve additional expertise.
Identify opportunities for Outright to add value beyond immediate assignments.
Lead the development of creative, marketing, and campaign briefs.
Understand the integration of various marketing channels (brand, messaging, content, paid media, digital, social, experiential) to support objectives.
Lead or contribute to content strategy, defining audience needs and how content supports overall strategy.
Understand strategic storytelling and how to translate complex ideas into compelling narratives.
Understand audience motivations and expectations.
Manage integrated marketing campaigns, understanding the impact of changes on scope, channels, timelines, etc.
Partner with internal teams (creative, strategy, media, digital, production) to ensure work meets objectives.
Facilitate strategic planning, creative briefings, brainstorms, work sessions, and client presentations.
Take ownership of engagements from kickoff to delivery, acting as the connective tissue between client needs, strategy, and execution.
Establish project plans, timelines, responsibilities, budgets, and decision-making processes.
Manage projects in Harvest and Outlign, and adapt to client project management systems like Asana and Monday.com.
Keep project information, budgets, timelines, deliverables, and decisions organized and visible.
Monitor project financials, identify potential issues, and recommend adjustments.
Manage scope, budgets, approvals, dependencies, and change requests.
Coordinate internal teams and external partners.
Anticipate risks and roadblocks, proposing solutions.
Step into production details when needed, including coordinating vendors and managing logistics.
Set project teams up for success by establishing clear expectations, providing context, removing obstacles, and creating accountability.
Give teams context to make decisions and trust experts within their disciplines.
Monitor utilization, project performance, and workload, recommending staffing adjustments.
Facilitate collaboration across teams, especially when priorities compete or stakeholders disagree.
Provide clear, constructive feedback and encourage contributions.
Mentor and support Account Managers, Project Managers, and other teammates.
Bring calm, focus, and sound judgment to high-pressure situations, communicating risks and tradeoffs.
Develop relationships that extend beyond projects to understand client needs.
Identify opportunities for organic growth by recognizing where Outright's capabilities can solve client challenges.
Contribute to account planning, client health assessments, and relationship strengthening.
Support proposals, scopes of work, pitches, and presentations for account growth.
Help identify prospective clients and opportunities aligned with Outright's goals.
Build a reputation as a strategic advisor for clients.
Share insights and lessons learned to strengthen account management across Outright.
Support Outright's brand and business development through various initiatives.